Customer Service Project Manager
Resume:
Bruce Erickson
Marysville, WA 98274
Tulalip Casino Resort: Housekeeping/Customer Service/Banquet - March 2018 - August 2018
Interact and serve clients from all nationalities. This included serving high end food products to operating hospitality services to highly confidential clientele. Attire and customer service skills highly required.
The Boeing Company - Quality Control Analysis Project Manager - Jan 2015 - Jan 2017
Procure, Purchase and contract aircraft commodities from worldwide suppliers for the Spares/Medications division with the Boeing Company manufacturer of aircraft for Large Cargo Freighter, 777 Stretch version, and 737-9. The comprised of daily interaction and coordination of both international suppliers, vendors, and customers. Over sought and program managed the engineering community the procure and deliver quality product to international customers.
The Boeing Company - Baan ERP Implementation Manager Jan 2015 - Jan 2017
Conducted ETE End to End testing of the Baan Ordering and Engineering software. As the subject matter expert, I wrote and deployed the new software enterprise wide, which included the training and delivery of training materials and BPI's, Business Process Instructions.
The Boeing Company - Supply Chain Manager - Jan 2008 - Jan 2015
Ensure the delivery of standard parts of smaller aircraft such as the 737-9. This included the coordination with domestic and international customers, primarily from the South American region. Onetime delivery was essential to meet not only contractual agreements, but customer on time commitments.
The Boeing Company - International Logistics Buyer Jan 1999 - Jan 2008
With primary focus on customer located in the Asia Pacific region and Americus, I would often travel to this regions to negotiate and write contracts between customer and supplier.
The Boeing Company - Methods Analyst - Jan 1996 - Jan 1996
This position required the analysis of detailed data and precise accuracy for movement of aircraft line for the 747-8, 767, and 777.This also included weekly presentation to higher up management via social media throughout locations in Wichita, Puget Sound, Long beach, and South Carolina.
Skills:
Time Management
Coordination
Social Perceptiveness
Quality Specialist
Active Listener
Social Perceptiveness
Time Management
Judgment / Decision making
Education:
EVCC 1996 - Associates in Arts
University of Phoenix 2014 - Current
Novations College 2016 - PMP
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