High School Support Analyst
Resume:
CHANEL HUBBARD
PROFILE
Experienced service professional with outstanding knowledge in delivering world class service to end users and enterprise customers. Accomplished problem-solver that possesses a unique mix of technical,
business and service expertise.
CONTACT
PHONE:
EMAIL:
**************@*****.***
Broward County, FL
EDUCATION
Seagull Alternative High School
High school diploma-Graduated
Fort Lauderdale, FL
WORK EXPERIENCE
Teleperformance-Customer relations specialist (WFH)
2020-2023
Promptly handled 80 to 100 customer inquiries and complaints per day with a 96%
customer satisfaction rate.
Maintained up-to-date customer records in CRM while interacting with customers across email, phone, and chat.
Maintained a knowledge of the evolving product offerings and improving customer
retention calls by demonstrating a customer-first mindset, thereby cultivating lasting client relations and driving brand loyalty.
Trained new employees company policies and procedures.
Access 2 care-Customer Support Analyst
2015 to 2020
Received inbound calls in regard to scheduling trips/rides to Dr, Dental, and
chemotherapy appointments for clients.
Called client to assure they had arrived to and from their destinations safely.
Maintained a professional, caring and courteous demeanor with all callers.
Tracked specific passengers and trip progress as requested.
Adhere to all company policies and procedures.
Carnival Cruise Lines -customer Support
2005 to 2015
Provides support to end users and enterprise customers with cases related
to payment processing/posting.
Supports multiple payment platforms across several vendors including
prepaid card services, bank transfers, regulatory compliance and all
aspects of payment services support.
Worked with internal teams (development, professional services,
infrastructure, operations, etc.) to accelerate the resolution of customer reported incidents.) to accelerate the resolution of customer
reported incidents.
PROFESSIONAL DEVELOPMENT SKILLS
Salesforce Case Management
Payment Services, ACH, Batch, Files, Regulatory Compliance
Vendor Management and Coordination, Systems and Technical Skills
Analytical, critical thinking and, active listening
Professionalism, diplomacy, and tactfulness
CRM, Microsoft Office, Excel, Power Point, Outlook
Oi j
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and Coordination, Systems and Technical Skills
Analytical, critical thinking ands, active listening
Professionalism, diplomacy, and tactfulness
CRM, Microsoft Office, Excel, Power Point, Outlook
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