Case Manager Delivery Driver

Dion R. Hamlin

White Plains, NY *****

Phone: 914-***-**** Email: ***********@*****.***

Career Focus: A highly organized and hard-working individual looking to obtain a challenging position in a dynamic organization that will allow me to expand my knowledge, skills and experience to the fullest extent, with opportunities for career growth and advancement while making a significant contribution to the success of the company. EDUCATION

Virginia Commonwealth University, Richmond, VA Fall 2000 Bachelor of Science Degree, Mass Communications and African American Studies Housing Solutions of New York (HSNY) Formerly BPHN Bronx, NY June 2023 – Present Case Manager

• Manages a caseload of approximately 40 clients and screen potential clients and provides program orientation and objective descriptions by conducting initial intake assessments, utilizing assessment tools (CARES) for immediate referrals. Additionally, provides clients with comprehensive Independent Living Plans (ILP) (CARES) in collaboration with Social Service providers.

• Tracks and monitors participant progress, overseeing one-on-one sessions and providing mentoring and counseling for long-term self-sufficiency and maintaining confidential case records for all clients, establishing and maintaining external agency contacts for additional services.

• Collaborates with service providers, maximizing service delivery and referring participants for job development opportunities. As well as, facilitating workshops on various topics including shelter transition, parenting, substance abuse, trauma-informed care, healthy living, cognitive skills, and job skills training.

• Actively engaging in ongoing education and professional development, focusing on services for the homeless, cultural diversity, supportive counseling, and workforce development. Providing monthly service outcomes information and supporting documentation to Sr. Case Manager for reporting to funding agencies.

• Maintain case records in compliance with federal and state regulations and guidelines.

• Completing additional duties as required by managerial staff. Urban League of Westchester County, Inc. Yonkers, NY Jan 2020 – March 2023 Case Manager

• Ensured the academic preparation and social development of children and young adults so they are equipped for self-reliance and citizenship; fostering economic self-sufficiency through gainful employment and entrepreneurship; and promoting diversity and inclusion so that opportunities are open to all clients.

• Managed a caseload of approximately 100 clients to deliver employment readiness activities that focus on incorporating work components gradually to ensure a progression toward full and permanent employment.

• Conducted screening and submit referrals for Drug & Alcohol treatment, Medical/Psychiatric evaluations and assist with referrals for SSI applications and DSS supportive services such as childcare, transportation, etc. In addition, ensure that every client is enrolled in a confirmed activity monthly which may include but not limited to monthly treatment plan, rehabilitation services and job readiness training.

• Maintained case records in compliance with federal and state regulations and guidelines.

• Appropriate use of automated systems for tracking and reports. DelBello Donnellan Weingarten Wise & Wiederkehr LLP White Plains, NY Oct 2016 – Jan 2020 Legal File Clerk

• Responsible for administrative duties for a prestigious law firm with 39 attorneys.

• Executed daily operations of filing confidential matters, mailing notices, serving subpoenas, scanning, faxing, copying, and binding documents and shredding materials.

• Coordinated with Accounting Department and various law firms to ensure payment of settlements, invoices and facility citations depending on case and judgement. WORK EXPERIENCE

Dion Hamlin Page 2 of 2

• Prepared legal documentation for shipping and receiving, and all outgoing and incoming mail, handle online inventory orders and provide exceptional customer service when greeting clients.

• Filed affidavits of motions and case correspondence. Regeneron Pharmaceuticals, Inc. Tarrytown, NY Sep 2009 – Aug 2015 Warehouse Associate

• Managed all incoming and outgoing materials and ensures timely distribution to end users. Entered inventory orders and matches arrivals into Oracle database. Provided customer service to end users by assisting them with inventory needs, repairs, and credits.

• Notified Environmental Health and Safety Department of incoming radioactive material.

• Recorded confidential materials received daily into department logbook and distributed incoming, outgoing and interoffice correspondence.

• Microsoft Suites (Edge, Excel, Outlook, Powerpoint, Word)

• WTWCMSWeb - Welfare to Work Caseload Management System

• Centraport - New York State Human Services (NYSHS) Intranet

• Web Applications (Google, Zoom, Cisco, Adobe, various Federal and State) RELEVANT SKILLS

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