Customer Service Manager

DAYAN

CAMPA

D

C

North Port, Florida *****,

469-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Results-driven Bilingual Customer Service Manager & Dispatcher with progressive background coordinating service work and overseeing team operations. Promotes culture of performance, quality and customer satisfaction. Versed in regulatory requirements and industry best practices.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Offers strong costumer service and abilities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Schedule Management • Customer Service • Fluent Spanish

• Service Documentation • Staff Supervision • Payroll Administration

• Positive Attitude • Language Proficiency • Telephone Etiquette

• Driver communication • Delivery pickup • Appointment Scheduling

• CPR/AED • CPR Certified • Payment Processing

• Order Packaging • Money Handling

EXPERIENCE

Bilingual Customer Service Manager & Dispatcher February 2018 - March 2024 CIRCUS VAZQUEZ DONNA, TX

• Maintained customer satisfaction by handling complex escalated customer concerns.

• Achieved company customer service objectives through proper alignment of department policies with stated targets.

• Enhanced customer experiences with improved team workflows and more effective solutions for common problems.

• Oversaw store operations and maintained standards during director's absence.

• Maintained positive relationships with clients through professional communication and prompt issue resolution.

• Documented all dispatch activities in company database for record-keeping purposes. Communicated with drivers to provide route information, delivery schedules, and updates on traffic or weather conditions.

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EDUCATION

GED - GED DIPLOMA March 2013

GED

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