Customer Service Store Manager

Dawn Pallito

SKILLS

I am a reliable, teachable, organized mature adult that has managed flag ship retail stores to a school full of 2 year olds to my very own household. Over my 20 retail experience, I’ve had to oversee daily operations of million dollar stores. I’ve also needed to maintain daily policies and procedures required by a daycare owner and also by state requirements. My best skills, however, are used in my busy daily life as a mother of 3 kids.

EXPERIENCE

Sparta School District, Sparta— Substitute Teacher

October 2021 - Present

Following lesson plans provided by the regular teacher.

Managing the classroom environment and ensuring a productive learning atmosphere.

Providing instruction and assistance to students as needed.

Enforcing school rules and policies.

Communicating with school staff, including administrators and other teachers.

Handling any disciplinary issues that may arise.

Completing any required paperwork or documentation.

Maintaining confidentiality regarding students and school affairs.

Adapting to different teaching styles and grade levels as necessary.

Providing feedback to the regular teacher about the day's activities and student behavior.

Oaktree Preschool, Sparta— Director

September 2012 - June 2018

Oversaw daily operations, developed parent/teacher relationships

Coached/managed conflicts, delegated effectively, implemented decisions

Taught a 2 year old classroom of 14+ kids

Jefferson Pharmacy, Jefferson— Store Manager

February 2006 - March 2009

Customer service, Key holder, inventory control, human resource duties, ensuring daily procedures and policies were followed

All responsibilities of a of a pharmacy technician

Quiksilver, SoHo— Store Manager

April 2001- March 2004

Customer service, lead sales team, guided associate training,

Set merchandise standards, adhered to visual guidelines

Cultivated relationships with various suppliers, provided managerial support to regional manager,

Accountable for maintaining a “Flagship” store

EDUCATION

Saint Peter’s University, Jersey City— B.S. in Psychology

August 1993- May 1997, Jersey City

While attending St. Peter’s I was a student athlete who achieved a bachelor of science degree while remaining on the Student-Athletic Dean’s List from 10094-1997.

Volunteer

I am currently serving my 19th year as a catechist at St. Clement’s Church for 2nd graders.

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