Customer Service Microsoft Office
Resume:
Kameron Sims
************@*****.***
SKILLS
● Proficiency in Microsoft Office Platforms (Excel, Word, Powerpoint)
● Proficiency in Google Platforms (Docs, Slides, Sheets).
● Proficiency in Zoom
● Proficiency in Google Voice (Business account)
● Scheduling
● Quantitative & Qualitative Skills
● Protocol Development
● Speech Writing
● CRM Development
● Data Organization
● Customer Service
● Project Development
EXPERIENCE
Chabot College, Hayward, CA—Google Voice & Business Workspace Application Specialist
January 2021 - Present
● Developed and operated a telephone support line
● Developed and trained Peer Guide staff on protocols and scripts
● Co-facilitate weekly trainings;
● Created scripts and procedures for working with Google Voice and CR, Managed and customized the Google Voice platform for the needs of the college
● Project Lead
● Manage and operate technological needs based on project needs
● Manage and edit CRM database
● Provide weekly, monthly, and quarterly data
● Review data to provide accurate training and marketing approaches Chabot College, Hayward, CA—Counselor Assistant 1
June 2020 - January 2021
● Organized a weekly shift schedules
● Managed Peer Guide employee payroll
● Developed Peer Guide success measurements
● Co-facilitated weekly meetings; created agenda, ice breaker, created and presented meeting decks.
Chabot College BCRC, Hayward, CA— President
January 2019 - August 2019
● Met with department leads to encourage diversity within curriculum and hiring practices
● Wrote and delivered speeches.
EDUCATION
● Castro Valley High School, Castro Valley, CA— Diploma
● University of Colorado, Colorado Springs- Degree-Business Administration
-In Progresss
PROJECTS
Fall 2022 Outreach Project — May 2022
● Organized an outreach project to contact 2700 students within four weeks
● Led trainings to a team of 12 members
● Organized Google Voice, Excel, and CRM database to support project needs
● Provided project updates including data diagrams Fall 2022 Outreach Project — May 2022
● Organized an outreach project to contact 2750 students
● Led trainings to a team of 15 members
● Organized Google Voice, Excel, and CRM database to support project needs
● Provided project updates including data diagrams
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