Customer Service Human Resource
Resume:
Jared Smith
Availability open, & can start ASAP!
Calera, AL 35040
*******@******.***
Dedicated and results-driven professional with extensive experience in management, warehouse operations, and the food industry. Possess a strong background in human resource management and a keen understanding of customer service and food safety. Proven ability to lead and motivate teams, optimize warehouse efficiency and leverage best practices in the food industry. Education:
• Post-University Certificate in Human Resource Management Certifications:
• Customer Service
• ServSafe (Food Safety)
• Unconscious Bias in the Workforce
Key Skills:
• Management expertise in warehouse and food industry
• Strong understanding of human resource management principles
• Proven track record of delivering exceptional customer service
• Committed to upholding the highest standards of food safety
• Proficient in identifying and addressing unconscious bias in the workplace
• Known for being a hard worker, proud of my work, and a fast learner. With a solid foundation of knowledge and a strong work ethic, I am poised to make a meaningful impact in any organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
McDonald's - Montevallo, AL
June 2023 to Present
I supervise the over night shift. Helping wherever I’m needed through the store. Also, opening the closing the store, counting down drawers, doing money bank deposits and inventory. Also ordering and putting up trucks and hiring new employees.
Line Operator
Mspark - Alabaster, AL
May 2022 to Present
• Machine Crew: you will load paper into machine 'pockets' on a production line, catch completed packages as they off the line, strap bundles together and stack them on pallets. belt worker / picker - PACKER
BTC WHOLESALE DISTRIBUTORS - Alabaster, AL
May 2021 to April 2023
• Collecting orders on handheld devices to fulfill deliveries
• Picking out ordered items from storage shelves or rooms using barcodes, serial numbers, etc.
• Securely shrink-wrapping items before placing them in envelopes or boxes
• Operating handling equipment according to industrial safety regulations
• Loading delivery vehicles
• Performing general warehouse duties as necessary Assistant Manager, Sonic Drive
Sonic Drive-In - Calera, AL
August 2018 to April 2021
Managing shifts, processing banking transactions, inventory control, and supervising employees. I also contribute to maintaining food safety and hygiene standards by staying up-to-date with relevant certifications.
Call Center Representative
MedCost - Alabaster, AL
July 2019 to October 2020
Providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities. Assistant Overnight Manager
McDonald's - Montevallo, AL
September 2016 to June 2018
managing shifts, processing banking transactions, inventory control, and supervising employees. Also, staying up-to-date with relevant certifications.
Cook / cross trained
Sonic Drive-In - Pelham, AL
October 2012 to 2016
Education
Associate's degree in Human Resource Management
Post University
February 2021 to Present
High school diploma
Montevallo High School - Montevallo, AL
August 2009 to May 2013
Skills
• Load & Unload
• Warehouse Experience
• Shipping & Receiving
• Pallet Jack
• Food Preparation
• Training & development
• Management
• Cooking
• Inventory Control
• Kitchen Management Experience
• Picking & packing
• Management
• Servsafe certified
• Food safety
• Serving
• Cash handling
• Supervising experience
• Customer service
• Cooking
• Warehouse management
• Human resources
Links
https://achievementstudio.com/share/mnef5et9.talent https://coursera.org/share/1a14b441cc2325d2959a0c594201406e https://www.credly.com/badges/741aea96-f950-4174-a752-cc1b8e462979/public_url https://www.servsafe.com/ss/Exams/Certificates/VbWallet.aspx?certId=16746850 Certifications and Licenses
ServSafe® CERTIFICATION
November 2020 to November 2025
For successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examinatination.
which is accredited by the American National Standards Institute (ANS)-Conference for Food Protection
(CFP)
Microsoft Certified: Azure fundamentals
Present
Micro-credential unconscious bias
May 2023 to Present
Issued by The Malcolm Baldrige School of Business to Jared Smith Define unconscious bias and its implications, differentiate between unconscious, complicit and implicit bias, develop strategies to avoid and overcome bias, use communication techniques to be seen as an ally.
Customer Service Fundamentals
June 2023 to Present
KNOWLEDGE ACCELERATORS
COURSE CERTIFICATE
Customer Service Fundamentals - an online non-credit course authorized by Knowledge Accelerators and offered through
IBM New Collar: Customer Engagement Specialist
June 2023 to Present
This badge earner demonstrates the knowledge & skills needed to be a successful Customer Engagement Specialist.
Contact this candidate