Project Management Help Desk
Resume:
Apopka, FL *****
************@*****.***
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OBJECTIVE
To find both a challenging and rewarding position in the ITS field which will allow me the opportunity for professional growth based on performance, as well as the opportunity to exercise my training, educational and technical abilities.
SKILLS
Technical and programming
Help Desk (over 15 years)
Hardware, Software, Servers
Active Directory Services
Business software applications (Word, Power Point, Excel, Access, Dbase, Outlook)
Asana project management
Operating systems (DOS to Windows 11, Mac)
Ruckus
Airwatch
Laserfiche
Filecloud
Bomgar
KnowBe4
Conferencing systems
Computer hardware and software failures diagnosis and repairs
Office Suite
Exchange
Active Directory
Project Coordination
Project Management
Information Technology Management
Process Improvements
Needs Assessment
Bilingual
Leonard Fernandez
WORK HISTORY
July 2022 - May 2024
Property Development Director Florida Conference of Seventh-day Adventists Altamonte Springs
Manage the Property Development Department of the Florida Conference Association with over 400 properties and all its functions
Personally visit any property which a church proposes to purchase or receive by gift for the purpose of offering insight to the church regarding items such as zoning, environmental testing, value and affordability, and to have a first-hand knowledge of the property
Inform congregations regarding financial policies, loan requirements and borrowing capacity
Assist churches, schools and camps with anything related to purchasing, selling, remodeling, building and or state re-certifications
Coordinate with other department personnel for preparation of mortgages, modifications and satisfactions for all loans, the Southern Union Revolving Fund and commercial, as well as verification of recordings in the Public Records
Coordinate with other department personnel to ascertain that all business meeting minutes authorizing a transaction be on file; likewise, all other documents pertaining to tests, inspections, resolutions, committee approvals, etc
Conduct a regular and systematic follow up with churches in construction projects to assist where possible
Submit all purchase proposals, sales proposals, financial plans and loan applications to the appropriate Association and Conference committees for approval
Write and maintain SOP's for department processes to provide continuity throughout the churches and schools
Submit all purchase proposals, sales proposals, financial plans and loan applications to the appropriate Association and Conference committees for approval
Submit all contracts for legal review and subsequently to the corporate officers for review and signature
Serve as a member of the Florida Conference Association Executive Committee
Serve, as appointed, as Vice President of the Florida Conference Association
Implemented and managed Asana project management software so that officers and department personal could see real time the status on projects.
December 2010 - July 2022
Information Technology Services Associate Director Southern Union Conference of Seventh-day Adventist Norcross GA
Assist ITS director with operations
Manage the help desk department, purchasing as well as systems refresh and implementations
Implement and maintain business continuity “DR” strategies and solutions for 8 conferences
Help Desk Support and Implementations
Assist employees with all their computer and peripheral needs both on site and throughout the Southern Union Territory
(Office Staff, Pastoral Staff, Education department, Administration and various conferences) Manage Active Directory Services, Domain/Servers, Exchange
Set up and manage VOIP system
Repair or replace switches, routers and AP's as needed
Work with the following programs – Mitel, Ruckus, Airwatch, Papercut, ESET, Laserfiche, Filecloud and Bomgar
Handle all purchasing and negotiating for equipment and IT services
Work on different projects periodically
Manage different projects as assigned.
October 2005 - December 2010
Information System Associate Director Florida Conference of Seventh-day Adventist Winter Park
Assist ISS director with operations
Primary support technician
Help Desk support
Assist employees with their computer and peripheral needs both on site and throughout Florida
(Office Staff, Pastoral, Book Store and Educational departments.) Manage Active Directory Services for the Florida Conference
Manage all aspects of the Florida Conference PBX Phone system
Developed and implemented the ID Badge system for the Florida Conference in order to improve security and exhibit a more professional appearance
Developed and implemented a backup generator system for the Florida Conference Building to maintain continuity for the IT data and servers, the Book store, food storage facilities and several offices during power outages
Manage different projects as assigned.
February 2002 - October 2005
Service Center Coordinator Florida Conference of Seventh-day Adventist Winter Park
Manage the Service Center department with five employees overseeing building operations
Manage building Operations: Maintenance, Housekeeping, Reception, Mail Room, Publication/Media center and Purchasing Department
Assist employees with computer and peripheral needs such as troubleshooting and repairs as well as telephone issues
Implemented a new phone system in January 2003 and a Security system with swipes on all main entries that communicate via the network with timekeeper
Implemented the first networked copiers with department ID's and a full color press print shop
DXP system administrator and head of Security and Safety Committee
Assist the IT department as needed.
January 1998 - June 2002
Call Center Manager / Trainer / Technician Convergys Corp. Lake Mary
Computer Technical Support
Dell and Gateway computer Corp
Help Desk support - Lead Technician
Proficient in Dos, Win 3.1, Win 95/98, Win ME, Win 2000 and XP
Train and educate employees to troubleshoot PC's and all types of software and hardware
Closely monitor and instruct technicians daily, then provide and go over their weekly tracking reports to assure best practices
Develop and provide weekly training sessions on new products and procedures
Attend quarterly events on new systems and products
Had the team with the highest Gross Profit Margin almost monthly
The ability to diagnose and fix all aspects of computer hardware and software failures Onsite or via-telephone
Assist the client in all aspects of computer related hardware or software and its use
Assist and train other technicians to help solve technical issues they may have
Advise them on the proper procedures and guide them to the correct and best solution for their issue
Handle escalated calls from clients who feel they have not received the support they need to solve their technical problem
To take control of the situation and assure the client their problem will be solved in a timely manner and follow up with the client to insure the situation was resolved in the manner in which they needed.
EDUCATION
AS. Computer Science
Miami Dade University, Miami, FL
Computer Programming
United Business Institute, Miami, FL
Bachelor of Science, Information Technology (currently)
Western Governors University
CERTIFICATIONS
A+ Certification
Network +
Security +
AWS (Amazon Web Services)
CIOS (IT Operations Specialists)
Dell Systems Certified (Desktop and Laptops)
Office Suite, Exchange, Active Directory
AWARDS
Managers' Excellence Award twice in 2000
Manager of the Quarter - 3/2001
Manager of the Quarter - 6/2001
Manager of the Quarter – 3/2002
Excellence in Leadership Award at the Florida Conference Men's Ministry Council 2006, 2008, 2009
REFERENCES
Eder Marski
Southern Union Conference, Information Systems Director
Phone number: 470-***-****
E-Mail address: *******@*************.***
Ryan Amos
Florida Conference, Associate Director Property Development
Phone number: 863-***-****
E-Mail address: ****.****@*****************.***
Glenn Carter
Data Integrity Manager, AdventHealth
Phone number: 423-***-****
E-Mail address: **********@*****.***
HOBBIES AND INTERESTS
Enjoy building, repairing and restoring everything, biking, racquetball, pickle ball and photography.
ACCOMPLISHMENTS
Managers' Excellence Award twice in 2000
Manager of the Quarter - 3/2001
Manager of the Quarter - 6/2001
Manager of the Quarter – 3/2002 Excellence in Leadership Award at the Florida Conference Men's Ministry Council 2006, 2008, 2009
.
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