Customer Service Public Sector
Resume:
Cover letter
I am currently working with Betterhelp alongside some clients with ALMA.(Both Virtual positions) I only do a few days a week with Alma, and 4 days per week with Betterhelp. While the last two years with Betterhelp have been great, I am looking for a position that compensates a little more provided the experience I have, and the extent to which I give of myself to the clients I enjoy helping. I do not wish to go back to the Public sector after enjoying working independently from my home. I do have an office in my home, and I see some private pays out of my home office. I am interested in finding someone to partner with, a place I can put down roots and continue to work virtually and in person for the rest of my career. I am 50 years old, and have extensive experience working with all populations. I enjoy working with all my clients, and also have experience working with the LGBTQI community. I would love the opportunity to hear more about your organization, and to determine if it would be a good fit for us both. I am a hard worker and very passionate about what I do even after all these years.
Sincerely, Chad Spencer LCSW (SW7140)
Chad Kenneth Spencer MSW, LCSW
10715 Navigation Drive
Riverview, Florida 33579
Present Job: Betterhelp/Alma
1/15/2021 to present day.
Treat clients through Betterhelp 30 hours per week. Individual Counseling for Adults only, Some couples Counseling included. Significant experience working with clients with co-occurring illnesses, referrals for medication management when required. I work 4 days with Betterhelp, 3 days with Alma clients. Have significant experience in both Private and Public sector settings. Motivated and still absolutely love what I do with over 20 years of experience.
1/27/2017 to January 1, 2021 : Memorial Regional Hospital Psychiatry- Inpatient and Outpatient Care
. Discharge planning- insure a safe discharge for those completing treatment in an inpatient setting.
. Complete Psychosocial Assessments for all newly admitted patients.
. Provide referrals to the State Hospital for Chronic and Severe patients.
. Partner with community mental health and other private practitioners to secure aftercare.
. Complete daily Psychotherapy groups to include process oriented and Psychoeducational formats.
. Provide individual supportive Psychotherapy to patients in need of individualized care.
7/22/2015 to 12/1/2016 Fort Lauderdale Hospital: Assessment and Referrals Department
Primary Professional Obligations include:
Complete comprehensive Initial Assessments to determine inpatient criteria for the following; Co-Occurring disorders, Free-standing Addiction, and Mental Illness.
Complete initial Precertification with various Insurance Providers to obtain an initial authorization based on the clinical information gathered in the assessment.
Make transfer arrangements from other affiliated hospitals needing either DCF funded beds, or other insured patients that they are unable to accommodate due to overflow in their facility.
As the licensed clinician on staff- Initiate Baker acts when clinically appropriate and/or necessary to secure the safety and well being of the patient.
Complete assessments on a walk-in basis operating similar to an ER model.
Arrange transportation and assessments for clients flying from other states for detoxification and/or rehabilitation level of care.
5/25/2012 to 6/15/2015 Private Practice: Clinical Manager of Positive Paths Counseling Center, Orlando, Florida.
Provided Individual, Couples, and Family Therapy in a Private setting.
Clinical Director of 6 other Therapists and 5 interns within a Group Practice setting.
3/11/11 to 4/15/12 Northside Mental Health Center, Tampa, Fl.
Program Manager of Clinical Intake Department
Discern when clients meet criteria for our services, and rule out disorders that fall outside clinical services offered by Northside.
Provide guidance and outside referrals for clients that do not meet Medical Necessity criteria during the intake process at Northside.
Generate operational changes to improve both the intake process, and foster cooperation and improved communication across departments.
Supervise non- licensed Practitioners (Masters and Bachelors level) to establish a provisional Mental Health diagnosis at the front end of the agency .
Manager: Intake Customer Service Staff
Oversee and manage the Front desk staff as well as the Intake Customer Service Department.
Provide direction/supervision to customer service staff to support providing Superior Customer Service to all patients at the front end of the agency.
Foster communication between front end Customer service staff and Psychiatrists in coordinating Psychiatric appointments.
Provide Support to Customer Service staff with respect to billing and improved communication with Accounts Receivable thus reducing billing errors, and insuring accurate payment.
2/08 to 2/11 Aetna Disability and Leave Management
Work-at-Home Clinical Consultant. Clinically manage Behavioral Health Disability Claims for the
following premier accounts: Sun Trust Banks Incorporated, Capital One, Ernst and Young Inc, and Hilton.
SUPERVISORY
Oversee the work of claim owners working with large companies listed above. Assure that all claims are properly managed from a clinical viewpoint.
CLINICAL RESPONSIBILITIES:
Determine if impairments noted by the claimant’s provider would preclude the claimant from performing the essential duties of their own occupation.
Complete the determination indicating if short term disability is clinically substantiated.
Continue to co-manage the claim supporting a successful return to work when clinically appropriate.
If the determination does not support: make appropriate outreaches to the provider on behalf of the claimant. The provider is informed of the clinical information needed to substantiate the need for Short Term Disability.
If the final outcome of any review is a recommendation of non-support, the claim owner is advised to close the claim, and the claim owner informs the claimant of their appeal rights.
***Aetna Accomplishments and Awards
Leadership Award for taking business risks and supporting and Utilizing new business products.
Certificate for Volunteer Work provided in 2009.
Awarded Case of the Quarter for outstanding claim management.
Awarded Behavioral Health Unit Step Up Award for Superior _
Efforts and Surpassing Business Expectations
Customer Service Appreciation Award presented by Aetna Corp.
4/07 to 2/08 Magellan Behavioral Health Insurance, Miami, FL
Concurrent Review Department—Responsibilities include:
Expedite, shape, and insure quality treatment for Adult Psychiatric Inpatient Enrollees.
Make certain that the level of care being requested is warranted and clinically necessary.
Influence levels of care while concurrently fostering resilience on the part of the enrollee.
Insure the services are being provided expeditiously and effectively.
7/03 to 3/07 Henderson Mental Health, Ft. Lauderdale, FL
Provide therapy for chronic and severely mentally ill.
● Individual Sessions
● Baker Act Evaluations/Involuntary Hospitalization
● Suicidal Risk Assessments/Homicidal Risk Assessments
● Court Ordered Evaluations
● Capacity Evaluations for Elderly Clients
10/02 to 7/03 PatientSAFE Strategies, Tampa, Florida
Assisted with development of real-time patient safety software for
hospital environments, as well as assisting with consulting
sales.
3/01 to 9/02 Watershed Treatment Facility, Boca Raton, Florida
Responsibilities-Psychotherapist working with dually diagnosed
(addiction/mental illness) adults.
● Facilitate 2-hour Primary Process Group daily
● Carry caseload of up to 12 clients
● Individual Sessions
● Conduct large educational groups
● Family sessions bi-weekly
7/99 to 6/00 Comprehensive Alcohol Rehabilitation Program, Adolescent Unit,
Boca Raton, Florida
Responsibilities-Psychotherapist
● Daily Psychotherapy Groups
● Individual Sessions
● Family therapy bi-weekly
6/97 to 6/98 St. Francis Medical Center, Trenton, New Jersey- Bachelors level
Employment Responsibilities in group therapy, individual treatment,
ER evaluations for admissions, and case management
PERSONAL INTERESTS
● Participate in and enjoy speaking at educational seminars and presentations in the psychotherapy community.
● The majority of my personal time has been spent in Show Jumping. Riding horses since the age of 5, and competing nationally and internationally by the age of 13.
● Age of 16, qualified for the World Cup Finals and finished 6 th internationally. Trained with Anne Kursinski, Olympic Silver Medalist.
● I continue to be involved with Ms. Kursinski and others in the business of Sport
Horses by consulting with and negotiating sales of horses in the Show Jumping.
EDUCATION
RUTGERS UNIVERSITY
New Brunswick, New Jersey
B.A. Generalist Practice Social Work
Graduation-Honors. 1997
NEW YORK UNIVERSITY
New York, New York
Masters Degree, Clinical Social Work
Graduation-High Honors. 1999
REFERENCES FURNISHED UPON REQUEST
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