Operations Manager Silver Spring
Resume:
CB
C O L I N B R O O M E S *************@*****.***
Silver Spring, MD 20906
PROFESSIONAL SUMMARY
Talented [OPERATIONS MANAGER offering exceptional operations and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge. Results-oriented Manager of Operations oversees marketing strategies and collaborates with management to execute business initiatives. Prioritizes and executes duties in fast-paced environments and achieves objectives through strategic planning and performance management.
WORK EXPERIENCE
Operations Manager, MCDONALDS OWNER OPERATER G.C.G.C. FAIR Corporation, Jun 2023
Apr 2024, Great Mills, MD
Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results.
Taught employees to problem-solve independently and meet targets through successful training programs.
Established staff objectives, monitored performance and coached individuals to achieve strong results.
Mid Manager MCDONALDS OWNER OPERATER DB SHAH LLC, MCDONALDS OWNER
OPERATER, May 2023 Jun 2023, 210 MIST MEADOW DRIVE MIDDLETOWN, DE
Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
Researched and resolved questions and problems affecting customers, providing timely updates.
Director of Operations, MCDONALDS OWNER OPERATER MACTOYA MANAGEMENT INC., Jul
1997 May 2023, Silver Spring, MD
Conducted regular performance evaluations of operational processes and systems to identify areas for improvement.
Created operational budgets and tracked expenses by identifying areas for cost optimization without compromising quality.
Maintained effective inventory management systems to deliver accurate stock levels and eliminate shortage issues.
Implemented strategic plans to reach new clients, increase profits and boost market share.
Store Manager of Operations, MCDONALDS CORPORATE, Sep 1987 Jun 1995, Bethesda, MD Set performance expectations for employees and implemented improvement plans to reach targets.
Delegated assignments to meet coverage needs and maintain store standards.
Promoted team-oriented culture with common sales, service and productivity goals.
Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
EDUCATION
Management FAST FOOD Sep 1985
HAMBURGER UNIVERSITY Chicago, IL
GED Sep 1977
QUEENS COLLEGE GEORGETOWN GUYANA
ADDITIONAL INFORMATION
started working with mcdonalds corporation in 1980 as a crew member worked my way through training and development courses and hamburger college and got promoted to general store manager in from 1997 i started with a mcdonalds owner operater and in 2008 he made me his director of operations until 2023.during my time with him i led the organization to 2 awards for mcdonalds coporation .
top 10 sales award in 2010 people leadership award 2011
AWARDS
top 10 sales award 2010 people leadership award 2011
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