Assistant General Customer Service

Mario Rivera González

Assistant General Maneger

Peñuelas, PR, 00624 • 787-***-****

***********@*******.***

Summary

Versatile and resourceful professional with diverse experience in managing general operations. Proficient in providing opportunities for growth and advancement. Excel at delivering exception customer service to increase client satisfaction. Adept at working with equipment used in the food and beverage service. Skilled in collaborating with cross-functional teams to achieve mutual goals. Ability to teach concepts of beverage preparation and service. Instrumental in establishing solid relationships at all levels.

Areas of Expertise

Operations Management

Cost Reduction Strategy

Teaching Methodologies

Inventory Management

Customer Service Delivery

Training & Development

Effective Communication

Relationship Management

Cross-Functional Collaboration

Professional Experience

NUC University Technical Division IBC / IBC Institute — Ponce, PR 2008 – Present

Lead instructor / Professor (Mixology)

Serve as in-charge of teaching to instruct about art of mixing, elaboration of cocktails, and service and customer management. Deliver effective training to groups of 20+ students per session to optimize opportunities for working environment.

●Instructed others for 20+ years in industry of services and teaching with increased YoY return.

●Started from team of five, supported academic affairs at university, and grew to 20.

Additional experience as Bartender at Hilton Ponce Golf & Casino Resort — Ponce, PR 1992-2011

Education

Culinary School of Arts

NUC University Technical Division IBC-Ponce, PR (Current)

Bachelors in Business Administration & Human Recourses

National University online- Bayamon, PR, 2023

Masters in Hotel & Restaurant

UN University of Huston (Hilton Collage)

Bachelors in Business Administration & General Management

National University College online – Bayamon, PR, 2020

Bartending course

School of Hotel and Tourism of San Juan, PR, 2004

Seminars, Courses & Certifications

TIPS Training for Intervention Procedures

Bartender Certification

ServSafe, National Registry of Food Safety Professional

ServSafe Alcohol Certificate

Elaboration of Teaching Plans

Beer Master Seminar

Culinary Arts Techniques

National Champion of PRBA, Representative in the World of Bartenders of the IBA

Puerto Rico Super Host

Hilton Ponce & Casino Supervision Course

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