Customer Service Shift Manager
Resume:
Samantha Pygott
Peoria, IL *****
*******.***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cook/Server/Bartender
Morton VFW - Morton, IL
August 2023 to Present
I bartend, cook for, and serve guests coming into the business. I also do the food and liquor orders and the balancing of the cash register, and handle booking and renting of our banquet hall and grounds. Cook/Server
Donna Jeans Cafe - Peoria, IL
August 2022 to May 2023
Cooked a variety of sandwiches and sides, along with not only making but being trusted with recipes for specialty sides and keeping them in stock. Seated, Took orders, cooked, served and bussed. Small Cafe inside a unique vendor based business
Server/Shift Manager
Craft 309 kitchen and bar - Peoria, IL
October 2021 to March 2022
Serve guests in a fast paced busy restaurant. Provide a One of a kind experience to guests to entice them to return. Also serve as a shift manager and train the new employees . Server/Waitress
Sexy Little Eatery - Peoria, IL
August 2020 to May 2021
Seat customers, take their orders, serve food and drinks, cash out, bus and sanitize tables for next customers. Also opening and closing duties. Make sure cash box has correct amounts. Server
Old Towne Grille - Delavan, IL
January 2020 to June 2020
Server in a fine dining, busy restaurant. Take orders, prepare for courses, serve, attend to drinks, cash out customers. Bus tables, prep for next customers. Also do my own bartending when needed to. Temporary during Covid
Server
Jubilee Cafe - Kickapoo, IL
August 2019 to January 2020
Seat and serve customer, paying close attention to details they provide concerning their orders. Serve them, make sure all is good with the meal and cash them out. Clean up any dishes and wipe down tables. Receiving Clerk
HK Logistics - Chillicothe, IL
November 2018 to June 2019
Receiving in material from various suppliers using Caterpillar computer systems and creating the necessary paperwork to move it to correct storage or facility.. Builder-Paint Line
Precision Products - Lincoln, IL
June 2018 to October 2018
trucks on Assembly Line in Paint Dept. using various methods and tools. Working on quota basis daily as applies to various truck types.
Cashier/Customer Service
DOTTYS - Lincoln, IL
March 2017 to August 2017
Attended video gaming customers, cooked and served food, sold cigarettes, bartended, and did end of day paperwork prior to closing 10 hr shifts.
Education
High school diploma
Delavan High School - Delavan, IL
August 1988 to June 1991
Skills
• Customer Service
• Food Service (10+ years)
• Shipping And Receiving
• Caterpillar SAP, MTS, and Mach1 (3 years)
• Warehouse Experience (5 years)
• General Labor
• Server/Waitress (10+ years)
• Logistics
• Organizational Skills
• Cash Handling
• Restaurant Experience
• Supervising experience
• Food Safety
• Communication skills
• POS
• Food handling
• Cooking
• Hospitality
• Bartending
• Kitchen experience
• Restaurant management
• Shift management
• Microsoft Office, Word, Excel. Various Email (5 years) Certifications and Licenses
Bassett- serving alcohol
Food Handler Certification
ServeSafe Food Manager
Assessments
Cleaner fit — Proficient
July 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Food safety — Proficient
April 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Cooking skills: Basic food preparation — Proficient December 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Completed
March 2022
Managing the candidate sourcing and selection process Full results: Completed
Bartending — Proficient
July 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Customer service fit — Proficient
February 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Organized and Energetic team player, looking for longevity. Able to work independently quite well. I have over 20 years in the service industry and am considering a change of pace after the pandemic. I look forward to applying the skills I have learned over the years to succeed in a new role. i have factory and warehouse experience also.
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