Data Science Customer Service

POOJA PATEL

P: 832-***-**** E: *****.*******@*****.***

GitHub: github.com/itspoojapatel15

LinkedIn: linkedin.com/in/poojapatel0815

SUMMARY

Results-oriented recent graduate with a bachelor’s degree in data science and a background in business intelligence, statistical modeling, and data analysis. Proficient in extracting, cleaning, and analyzing large datasets using Python, R, and SQL, among other languages. Demonstrated ability to generate data-driven insights to improve company operations and influence strategic decision-making. Strong interpersonal and teamwork skills, coupled with enthusiasm for using data to solve complex problems and drive corporate performance. Seeking opportunities to apply academic expertise and contribute to innovative initiatives in data science, business analysis, or data analytics.

EDUCATION

University of Houston Downtown August 2021 – May 2024

Bachelors of Science – Data Science

Minor in Statistics and Mathematics

Houston Community College August 2018- May 2021

Associate in Information Technology

SKILLS AND TRAINING

Technical Skills: Python, MYSQL, C++, Linux, Windows, MacOS, LAN, WAN, Switches, Wireless, TCP/IP, R studio, Power BI, Tableau, Agile, Waterfall

Software Skills: Microsoft PowerPoint, Microsoft excel, Microsoft office, Microsoft Word

Additional Skills: Communication skills, Time management, Customer Service, Machine learning, Data Wrangling, Statistical Analysis, Analytical thinking, Problem solving, Detail oriented, Critical Thinking

EXPERIENCE

Accenture

Technical Support Specialist May 2021- April 2022

Provided technical support via email, phone, and chatroom as a Contract Technical Support Specialist with Accenture for the Kansas Department of Labor (KDOL).

Managed incident service requests and facilitated VPN access for KDOL, ensuring uninterrupted operations.

Conducted initial user setups and resolved login issues for various applications including OKTA, SIEBEL, VISTA, RDS, and AWS (Amazon Connect), enhancing user experience and productivity.

Collaborated with the consumer team to streamline onboarding and offboarding processes for KDOL agents, ensuring efficient resource allocation and smooth transitions.

U.S. Communication Direct Richmond, TX April 2018 – August 2019

Customer Service Associates

Provided comprehensive troubleshooting support to customers over the phone, ensuring swift resolution of technical issues and delivering exceptional customer service.

Actively marketed and promoted telecommunication products and services to major corporations, effectively driving sales and expanding client base.

Took ownership of the day-to-day operations of computer systems, including organizing, installing, and supporting networks and other data communication systems, ensuring smooth functioning and minimizing downtime.

Timewise Fulshear, TX Oct 2019- May 2021

Cashier

Efficiently handled customer transactions using cash and credit cards, ensuring accuracy and providing excellent service by issuing receipts and processing refunds as needed.

Demonstrated strong customer service skills by stocking coolers, maintaining store cleanliness, and providing helpful information to customers, enhancing their overall shopping experience.

Supported store operations by assisting fellow associates in maintaining a tidy work area and ensuring the upkeep of the store, contributing to a pleasant and organized shopping environment for customers.

Contact this candidate