Social Services Community Health

HESTER J. HOUGHj

**** ******’s Lake Lane, Jonesboro, GA 30238

**********@*****.***

OBJECTIVE

Seeking a position that will utilize my skills and experience in healtcare, insurance,communications and social services fields.

EMPLOYMENT HISTORY:

Delta Air Lines 08/22/2022 - 11/2023

Cabin Agent (CSA)Harts field Atlanta Airport

Clean and search domestic and International Planes upon departure and arrival in a timely manner.

*Temporarily assigned E international Concourse Warehouse 08/22/2022-10/15/22

Duties: Handled and Stocked received to build flights: issued linen, and other supplies needed to

make the flight comfortable and pleasurable for passengers traveling internationally.

Received and stocked linen based on First Class, Business/ Comfort and Main Body. Repacked

Clean linen for distribution when package is torn. Issued vacuums, batteries and phones/radios to teams needing replacement. Received dirty linen and forwarded to cleaning company to be cleaned and returned for inventory.

Unifi Service (Delta Global Services)

1600 MH Jackson Service Rd., Atlanta, GA 30354

MailAgent July 2021 – 08/05/2022

Haul, move, load, unload, sort, mail received from local post offices, examine, secure, scan and document transactions then prepare mail to be loaded on planes to be delivered nationally and internationally. Sort, scan mail received nationally and internationally, match manifests to outbound conveyances, then load prepared mail and packages onto planes to be delivered nationally and internationally.

Hough, pg 2

The State of GA Department of Community Health/Medicaid April 1988 – Sept 2015

Health Insurance Supervisor

April 1988 – December 1993

Supervise a staff of 11 Administrative Clerks responsible for identifying Medicaid Recipients with

private insurance. Staff Initiated reimbursement online from private insurance carriers for claims

paid by Medicaid. Reimbursements were achieved by a post payment billing operation because Medicaid is the payer of last results

Medicaid Program Specialist

January 1994 – September 2015

Coordinated policies and procedures administered to verify eligibility and benefits for GA Medicaid Services, GA Dept. of Family and Children Services. Processed and enforced benefits using Georgia’s on-line operations which included prescription drug programs, The Social Security Administrations and Medicare systems. Handled inquiries and maintained confidentiality according to the HIPPA guidelines.

Family First Agency

March 1985 – April 1988

Insurance Coordinator

Supervised the insurance operations and a staff of three (3) responsible for preparing the billing for the agency’s caseworkers. Trained newly hired caseworkers how to bill for their services using ICDA and CPT Codes. Corresponded with insurance carriers and medical providers to assure accurate coordination of benefits. Updated the on-line operations daily to assure accuracy for the agency’s system data.

Equitable Life Insurance

March 1980 – February 1985

Senior Claims Examiner

Processed group claims online, determining eligibility and benefits using ICDA and CPT codes for medical, dental, Medicaid, Medicare and accidental claims.

Aetna Life and Casualty

July 1973 – February 1980

Senior Claims Processor

Processed group claims online, determining eligibility and benefits using ICDA and CPT codes for medical, dental, disability, Medicaid, Medicare and accidental claims. Coordinated benefits

between multiple carriers to assure the bill was paid in full. Handled verbal and written inquiries received from doctors, hospitals and nursing homes to assure claims are accurately processed.

Education:

Point University Atlanta GA,

Bachelor of Science December 2012

Ohio Christian University Morrow GA Location

Master of Arts April 2016

Master of Science April 2016

Restoration Theological Sem. Forest Pk., GA

●Doctorate July 2023

Microsoft Office

Certified Law Enforcement Chaplain

Licensed Ordained Minister

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