Customer Support Application
Resume:
Christopher Johnson
Iuka, MS *****
****************@*****.***
EXPERIENCE
Application Support Supervisor
Caesars Digital, Las Vegas NV
April 2022 – May 2024
●Supervised a team of 20 Analysts who provided Support for all Caesar’s properties and mobile customers.
●Responsible for scheduling, approving PTO and Hiring and Firing of staff.
●Responsible for QA of all Analysts completed tickets.
●Prepare and Publish KPI metrics reports for executive management.
●Create and publish Technical Support documentation and publish it for use by all team members and leaders.
Application Support Analyst
Caesars Digital, Las Vegas NV
March 2021 – April 2022
●Provided tech support for all Caesar’s properties employees and Caesar’s mobile wagering customers.
●Helped train and mentor new analysts.
Customer Support Team Lead
William Hill/Caesar’s
June 2017 – March 2021
●Supervised a team of 5-7 Customer Support Agents
●Provided technical knowledge for difficult issues encountered by the Agent.
●Spoke with customers via phone who were upset and wanted further assistance.
●Ran the department in the absence of the Customer Support Manager.
Customer Support Agent
William Hill/Caesars
November 2016 – June 2017
Answered calls/chat for customers seeking support for their mobile app.
Troubleshot most problems or escalated to proper department for customer resolution.
Buda’s Lawn Service and Landscaping
January 2015 – July 2016
Owner/Operator as well as supervising a crew of 5 daily.
Manicured lawns and shrubbery for clients
Food and Beverage Director for the Recreation and Parks Commission for East Baton Rouge Parish (BREC)
January 2000 – November 2014
Oversaw all F&B needs for 7 golf courses and 3 restaurants.
Ordered and maintained inventories.
Hiring/Training of all new employees
EDUCATION
High School Diploma
Catholic High School, Baton Rouge, LA
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