Account Executive/ Technical Support

SAMER

AMROU

**** ******* ***** ********, ********** 94801

https://www.linkedin.com/in/samer-amrou-a344489b/

419-***-**** **********@*****.***

Recent college graduate with a strong work ethic and eagerness to learn seeking a position where I can contribute and grow. Passionate about continuous learning and seeking an employer who values personal development and offers opportunities for advancement within the company.

EXPERIENCE

ACTIVELY SEEKING OPPORTUNITIES NEAR RICHMOND, CALIFORNIA October 2023 - Present EXECUTIVE HEADHUNTER/BUSINESS ACCOUNT EXECUTIVE

Randstad Engineering Maumee, Ohio June 2022- October 2023

• Developed business pipeline adding and multi-way messaging a minimum of 50 clients day by day using cold and warm techniques.

• Utilized knowledge of Engineering industry trends to develop value-added solutions and approaches for target audiences.

• Communicated with leadership teams by spearheading regular meetings three times per week to discuss objectives.

• Networked among local business and community organizations to develop leads and generate business.

• Built relationships with customers and community to promote long term business growth in the Engineering Industry. GEEK SQUAD AGENT/REMOTE CUSTOMER TECHNICAL SUPPORT AGENT Best Buy Holland, Ohio October 2018- June 2022

• 4 Years experience in diagnosing, troubleshooting, and repairing customer technology & network issues.

• Experience actively using and learning about consumer electronics.

• Identified and offered technology related, solution-based recommendations to solve customer needs and ensured that no customer was left unserved.

• Developed a strong ability to prioritize and multi-task service & ticket requests in a fast-paced environment. EDUCATION

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

The University of Toledo Toledo, Ohio August 2017- July 2022

• System Analysis/Troubleshooting

• Technical Documentation

• Teamwork

• Communication

• Attention to Detail

• Remote Support

• Customer Service

SKILLS

• Bilingual Arabic & English

• Hardware/Software

• Project Management

• Problem Solving/ Creativity

• Organization

• Time Management

• Microsoft Office Suite

ACCOMPLISHMENTS

Trustee Award Scholarship August 2017

Ohio Excellence

You must have a minimum 3.4 to be considered for this award. Tillotson Award Scholarship August 2017

The University of Toledo

Preference is given to students who show the greatest potential for successfully completing their postsecondary education. Honor Roll August 2017

Anthony Wayne High School

Honor Roll GPA must equal a 3.30 GPA or higher.

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