Customer Service Representative
Resume:
Romona.A.Sayles
**** **** ****, *********, ** ***53
************@*****.***
Professional Summary To obtain a full time position. Where my strong work ethic and past experience will be utilized to the enhance the efficiency and effectiveness of my employer. Education
10/98-06-99
James Madison High School Professional Career Development Institute Norcross GA. Completed High School obtained a diploma.
Rose International Temporary Service
02/2024 to 05//2024
Working for this company at a Remote Customer Service Representative, for Kaiser Permanent agent, the duties consisted of taking inbound calls,making outbound calls, update members on exchange, off exchange health market place insurance information,taking premium billing payments, reset password for the members, update personal information the on file, filing out claim reports for the member of Kaiser Permanent, reorder ID cards the members of Kaiser permanent members,patch for different department in Kaiser Permanent as needed. Rideshare
02/2019 to Active
Working for Uber/ Lyft at a driver throughout the state of GA, for members that need assistance of transportation to the place of resident to the place destination with my personal vehicle
IRS
02/22 to 08/22
working for the IRS, Updating files, cases to reviewed for audit, refunds, balance due, sending letters to customer their existing cases for review, and need to be updated with information.
Maximus
07/21 to 02/22
Maximus- After training with this company on behave of the IRS, to better assist customers with questions that has to do with “Recovery Rebate Check” Or the stimulate check for the years of 2019,2020,2021,. And, if need the customer can be transfer to live IRS agent, to better assist the customer if need to do so, throughout the pandemic crisis.
MCI
03/21 to 06/21
Working for this company (MCI) taking inbound/outbound calls of customers that are scheduling appointment to “Covid-19” vaccination throughout the state of Georgia, retrieving information for customers that has already make appointment to take that vaccination, making appointment for the second vaccination shot, inform customer of the government update locations and new information government guideline within the 50 states in the United States. Temporary position only once the account ended the job ended as will. Vxi
02/21 to 03/21
working as customer service representative taking inbound/outbound calls for AT&T Cable Service, promotions, updating account, making changes to account to upgrade customer account, place orders for customer to receive equipment from AT&T. Temporary position only once the account ended the job ended as will. The company broke down and I was put on back order to receive new equipment. InfoCision
10/20 -11/20
Trained to navigate through the software the view bills information, change customers profile information, update existing account that Comcast, upgrading internet service, promoting products for Comcast. Taking inbound/outbound calls and problem solving. Secondly, working for Sharper Image to take customer orders, updating information for shipping for the customers. Trained for 8 weeks with the software. This employment is through a third party that is behave of Comcast, that was temporary Sitel Online
11/20-05/20
Working for this company as a Customer Service Representative remotely at home, line of communication with the employer, employees through chat, all incoming calls for customer was inbound/outbound call. The main function is update customers profile, that customer has health care through their prior employer, that has reach retirement age only. To update monthly payment plan for 12/20
11/19-05/20
medicare or health plan monthly payment. Giving information on provider whether is medical provider, medication needs to be added medical profile for their existing medical plan though their healthcare provider. If any changes need to made to the customer retirement health plan, I have the option to make appointment for license agent, to make the adjustment to the customer account on the upcoming appointment. Concentrix
03/20-05/20
Working for this company as a Customer Service Representative remotely at home, line of communication with the employer, employees through chat, all incoming calls for customer was inbound/outbound calls. The main function is update customers profile, for customers that has applied for Unemployment benefits, through the New York Department of Unemployment labor, The main duties if locate the customers information in the system to update profile as need to do so. To receive any unemployment benefits or any business need to make a payments for employee insurance, pay existing back pay for taxes. G4S Security INC,
09/19-02/20
Working for this company as a security officer doing vehicle patrol. At Meriehm, retail, wholesales, of repos, vehicles login. Directing traffic in/out of the facility to logging information of each vehicle to be sold through audition of the vehicles that has been purchase as the audition by consumers. Nanny Babysitter 10/10-Active Active personal babysitter for a family members/associates in the neighbor for the age of 4mos, to 9yrs old, that enhance my social skills to be a better health provider, evaluate problem solving, cooking, interacting with local education programs. Kroger
02/01-06/02
working on the cash register, checking customers out of the line, 7mos in the customer service department, taking incoming calls, processing checks for the customers, problem solving. I have over 22yrs of customer service dealing with indirect and direct with the general public for state of Ohio, Georgia.
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