Customer Service Data Entry

CLIFTON EDWARDS

Hockley, TX *****

**********@*****.*** / 713-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Safety Procedures

Performance Monitoring

Interpreting Job Specifications

Work Planning and Prioritization

Inventory Assessment

Continuous Improvement

Team Collaboration and Leadership

Materials Inspection

Computer Skills

Active Listening

Customer Service

Equipment Operation

Inventory Management Software

Production Planning

Friendly, Positive Attitude

Good Work Ethic

People Skills

Microsoft Office

PPE Use

Reliable & Trustworthy

Basic Math

Maintenance & Repair

Supervision & Leadership

Training & Development

EXPERIENCE

Leak Tester / Daikin Texas Technology Park - Waller, TX 06/2022 - Current Provided information to government representatives, employers and general public groups on issues of public health, environmental protection and workplace safety. Performed basic calculations and computer data entry. Used collected data from field surveys and laboratory analyses to help engineers design new methods and environmental remediation strategies.

Assembly Line Leader / Daikin Texas Technology Park - Waller, TX 06/2018 - Current Established and maintained clear production procedures, job roles and quality assurance guidelines. Delegated tasks to multiple employees while maintaining efficient workplace. Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively. Enforced company policies, answered coworkers' questions and trained new personnel. Observed and monitored utilization of equipment.

Assigned tasks to employees and monitored productivity, performance and task completion. Directed and coordinated production activities, encouraging employees to meet specifications. CE

Set up and adjusted machines and equipment to produce pre-determined results. Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Conferred with management and subordinates to resolve problems or complaints. Kept records of employees' attendance and working hours for accurate calculation of billable cycle. Ordered equipment parts and repair services during equipment breakdown to avoid further delays. Repair Technician / Daikin Texas Technology Park - Waller, TX 06/2018 - Current Brazer / Daikin Texas Technology Park - Waller, TX 06/2018 - Current Read blueprints and drawings and took measurements to plan layout and procedures. Set up equipment and welded parts according to welding chart specifications and type. Used welding skills to help repair and maintain heavy-duty machinery. Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers. Repaired structures by dismantling, reshaping and reassembling metal components with cutting torches and hand tools.

Adjusted gas flow and pressure to create and maintain desired flames. Welded components in flat, vertical or overhead positions. Recognized, set up and operated shielded metal arc and gas metal arc welding equipment. Package Handler / Daikin Texas Technology Park - Waller, TX 06/2013 - Current Scanned and sorted packages according to destinations and service type using handheld scanner. Sorted packages to appropriate slide, line or belt for final distribution. Assisted in loading delivery trucks with prepared packages. Collaborated with other movers when loading large equipment to prevent potential accidents. Counted number of boxes or units in loading docks to confirm proper completion of work orders. Operator Technician / Daikin Technology Park - Waller, TX 06/2013 - Current Learned and followed safety and emergency procedures. Reported failures, malfunctions or wear issues on equipment to supervisor. Maintained production and quality documentation.

Inspected finished products to verify conformity to quality standards. Collaborated with coworkers to perform projects quickly and meet business goals. Taught new employees machine operation techniques and important business procedures. Rotated among various workstations, performing work necessary to meet production needs. Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs). Monitored product flow through feed conveyor.

Utilized hand and power tools and heavy machinery during manufacturing processes. Repaired parts by using technical knowledge, special tools and soldering skills. Auto Collision Tech / Maaco Auto Body shop & paint - Colorado Springs, CO 01/2009 - 05/2012 Replaced damaged car fenders, grills and panels.

Followed workplace safety protocols to prevent injuries, accidents and vehicle damage. Organized and maintained work areas free of potential hazards. Food Service Worker / SUBWAY®Restaurants - Colorado Springs, CO 09/2001 - 05/2012 Maintained professional demeanor during interactions with customers and co-workers. Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area. Set up, restocked and cleaned dining areas.

Acquired new skills to support team and further accommodate customer needs. Followed staff performance and service standards to deliver consistent and positive customer experiences. Complied with company service standards and adhered to inventory and cash control procedures. Maintained safe food handling practices to prevent germ spread. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment. Maintained clean and orderly appearance throughout kitchen and dining area. Monitored temperatures of prepared food and cold-storage areas. Directed patrons to restrooms and other amenities within facility. Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Oversaw inventory in buffet and reported replacement needs to kitchen management. Auto Collision Technician / Black&white auto - Colorado Springs, CO 01/2002 - 08/2009 Replaced damaged car fenders, grills and panels.

Followed workplace safety protocols to prevent injuries, accidents and vehicle damage. Organized and maintained work areas free of potential hazards. Inspected automotive repairs to match paint and maintain body appearance. EDUCATION AND TRAINING

Associate of Arts: Auto Collision Tech 2004

Pikes Peak Community College - Colorado Springs, CO GED 05/2002

Pikes Peak Community College - Colorado Springs, CO High School Diploma 03/2002

Palmer High School - Colorado Springs, CO

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