Operations Manager Customer Service

Damian Elizondo

Summary

Experience Warehouse, Distribution and Customs Manger with a strong emphasis on Process Improvement and Leadership.

Position: Sales and Operations Manager

Company: SAS and Lother Transportation

Since August / 2023 Thru Present

Responsibilities: Supervise Exporting to all customers from the contract and or SOP. Including collection and revision of all required documentation and classification of all parts, and recollection of all especial documents and permits, along with a documented process going forward. Also in charge of the Operation on the floor, including all Loading, Warehousing and Unloading of all trucks, Maintaining the appropriate communication to Attend customer requirements on Time, Responsible for all aspects of Equipment and People contracted to properly accomplish with the Customer requirements.

Compliance and Safety Accomplishment and development.

Position: Operations Manager

Company: Buckland Trade services.

Since February/2023 Thru July 2023

Responsibilities: Supervise Exporting to all customers from the contract and or SOP. Including collection and revision of all required documentation and classification of all parts, and recollection of all especial documents and permits, along with a documented process going forward. Also in charge of the Operation on the floor, including all Loading, Warehousing and Unloading of all trucks, Maintaining the appropriate communication to Attend customer requirements on Time, Responsible for all aspects of Equipment and People contracted to properly accomplish with the Customer requirements.

Position: Customs and Distribution Manager

Company: Varel International

From October / 2022 thru February/ 2023

Responsibilities: Supervise all aspects of International commerce, Importing, Exporting. Creating and maintaining data stage for our annex 24, and Annex 31, also responsible of all logistics on the Western Hemisphere, including customer service and Sales, Responsible for all KPI development and acomplish. Appling Process of improvement. Along with all logistics coming and Going to Middle east.

Experience

Position: Customs and Distribution Manager

Company: Modine Manufacture

January 2012 – Thru October of 2022

Responsible for all aspects of international commerce Including Imports and exports Operations, including logistics for all freight including international shipments to over 17 countries, distribution in US and and other 6 plants including Europe, Asia and Africa, and all kind of reporting to American and Mexican Authorities.

Also in charge to procure shipments and commitments from vendors base on SAP schedule agreements and specifics on manual vendors. And responsible to negotiate with all service vendors on the supply chain.

Skills: Strong Knowledge of international commerce, mainly between Mexico and US, but not limited, to export, Strong knowledge of Inventory analysis, planning of production, and distribution routes this has help, Very strong on leadership and leading of work teams. With a strong emphasis on customer service.

Application of Kaizen, Process Improvement, Poka-yokes, And high performance teams.

Position: Finance Manager

Company: Rheem Manufacturing

June 2010 - January 2012 (3 years 7 months) • Nuevo Laredo, Tamps, Mexico

Responsible For Budgeting and conforming all AOP Plans, for handling all banks and transactions in US and Canada for the 7 plants, from payroll, to investments long term and short term. Credit, Collection, and Payments to vendors.

Skills: Very strong on leadership and leading of work teams.

Operations Manager

Deacero, S.A. de C.V.

June 1991 - June 2007 (17 years ) • 10116 bob bullock

Responsible for all aspects of distribution, inventory levels, and administration of 3 distribution centers along United Stated and Canada.

Also responsible for all aspects of international commerce including all reporting to Mexican and American agencies.

Skills: Strong Knowledge of international commerce, mainly between Mexico and US, but not limited, to export, Strong knowledge of Inventory analysis, planning of production, and distribution routes this has help, Very strong on leadership and leading of work teams.

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Education

UNIVERSIDAD AUTÓNOMA DE NUEVO LEÓN (UANL)

Batchelor's Degree

Accounting and Finance

1984 - 1989

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Certifications

APICS

Apics in san Antonio

March 2015

i have received yearly refreshing seminars in automobile industry.

ISO TS 16949

ISO

June 2015

i have randomly receive actualization of ISO TS

Specialization in international commerce

INDEX

June 2015

i have received refreshing seminars in mexican legislation for customs and compliance for the last 14 years

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Skills

Strong Knowledge of international commerce, mainly between Mexico and US, but not limited, to export CTPAT Certification, OEA Certification, Iva Certification.

String knowledge of Inventory analysis, planning of production, and distribution routes this has help Haz Mat License, OSHA Training, DOT Rules.

Very strong on leadership and leading of work teams. 5 Sigma, Toyota Way, Kata,

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Professional Memberships/Awards

INDEX

APICS

Chamber of Commerce

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