Customer Care Resource Management

Marsha Graves

Email: **********@*****.*** Number: 972-***-****

A focused, detail-oriented, and organized individual who is able to strategize and prioritize effectively when accomplishing multiple tasks and stay calm under pressure. Pragmatic, energetic, timely, and results-oriented with over 14 years of experience. Excellent relationship development skills with efficiency in company compliance, record maintenance, attention to detail, customer care, and resource management. In addition, I have a demonstrated ability to work well in any fast-paced environment, and in turn, exceed the standards of performance set out in any company. I am currently looking for a suitable position with a reputable company that values passion, positivity, integrity, and hard work.

Work Experience

Driver

JB Hunt Transportation-Haslet

September2020 to April 2021

Drove Local Containers to the Rail and made deliveries daily, Check the BOL making sure they were correct.

FFE Transportation - Lancaster, TX

March 2020 to September2020

Current graduate, trained on a dedicated route for 6weeks, currently has done a solo route from Texas to Georgia to Florida in line haul. Looking for something more locally.

Uber Driver

Uber Partner Drivers - Dallas-Fort Worth, TX

July 2017 to Present

Make deliveries such as food and other items, and also pick up clients.

Fleet Service Clerk

Envoy Air - Irving, TX

July 2019 to January 2020

Helping to assist with flight operations, cleaning planes, marshalling planes in, pushing planes back.

Courier Driver

Fusion Logistics - Fort Worth, TX

November 2018 to July 2019

Delivering Amazon packages on our routes, in a timely manner.

Service Center Associate

Hollingsworth Logistics - Fort Worth, TX

July 2018 to April 2019

Expedite parts and serve customers needs

Claims Default Processor

CitiMortage

October 2004 to July 2018

Received, sorted, scanned imaged incoming mail for processed payments Submitted wire payments checked for discrepancies

Loan Specialist Prepared files for imaging

CitiMortage

(Advancement to Default Processor 3 after three (3) years of employment)

Audited for post close dept and scanned files Researched files in software systems (Nettrack and DRI)

Marsha Graves

mngraves 3 0 @ gmail.com • Bedford, Texas • 9 7 2 - 4 6 4 - 7 7 0 5

Education

Associates of Applied Science degree in Computer Electronic Engineering Technology

ITT Technical School Richardson - Richardson, TX

September 2002 to September 2005

Commercial Driver's License (CDL)

Class A

Expires: March 2024

State: TX

Skills

•PAYMENTS (10+ years)

•PROOFREADING

•SORTING

•TYPING

•DRI (10+ years)

•Data Entry

•Courier (1 year)

•Delivery Driver Experience (4 years)

•Driving (4 years)

Additional Information

Expertise

Sorting Mail Receiving Mail Research

Payment Procssing (tax payments) Invoicing

Account Management Company Complience

Skills sMicrosoft Products (Word & Excel) Quality Assurance Proofreading

Typing Speed (45-50 wpm) Nettrack

DRI

Detail Oriented

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