Help Desk Customer Support
Resume:
Phillip G. Ng
*********@*****.***
CAREER OBJECTIVE:
Dedicated IT professional with over 15 years of experience providing exceptional customer support in desktop, help desk, and PC hardware and software. Seeking opportunities to leverage my technical expertise and commitment to service excellence.
TECHNICAL SUMMARY:
- Cisco IOS
- TCP/IP Configuration and Troubleshooting
- Wi-Fi Configuration and Troubleshooting
- Hardware and Software Deployments
- System imaging utilizing Norton Ghost
- PC-based Point of Sales Systems
- Microsoft Office Suite
- Active Directory & Azure Active Directory
- Microsoft System Center Configuration Manager (SCCM) & In-tune
- VMware
- Linux and Windows 95 to Windows 10
- Dell Lead Tech Certified & Dell Client Foundations 2021
- Hardware & Software Installation and Configuration
- ServiceNow
- DNS and DHCP
- VIP Support / Executive support
- Experience in configuring the new laptop/Desktop
- Android & IOS wireless devices
- Level 2 IT support
CERTIFICATIONS:
- A+ Certified Professional – 001********* — Febuary 2005
- CompTia Cloud+ Basic – 194*-******** — June 2024
- CompTia Cloud+ Intermediate – 194*-******** — June 2024
- CompTia Cloud+ Advanced – 194*-******** — June 2024
EDUCATION:
ITT Technical Institute – Green Bay, WI
Associate of Applied Science – Network Systems Administration
2010 -2016
PROFESSIONAL EXPERIENCE:
Field Service Engineer (Contract)
Lucid Health, Neenah, WI January 2024 – January 2024
- Conducted imaging of desktops
- Repaired & upgraded PCs
- Imaged PCs with In-tune
- Shipped equipment to Users
Desktop Support Analyst (Contract)
Galloway, Neenah, WI June 2023 – August 2023
- Conducted imaging of desktops and notebooks.
- Performed repairs on notebooks and desktops.
- Efficiently deployed desktops and laptops.
- Provided support and assistance for user-submitted tickets.
IT Inventory Specialist (Contract)
Aurora Health, Oshkosh, WI March 2023 – June 2023
- Managed the shipment of equipment to Aurora locations in Northern Wisconsin.
- Maintained comprehensive asset records.
- Oversaw the receipt of returned equipment.
- Coordinated the procurement of PCs, notebooks, and related consumables.
- Conducted break-fix repairs on Dell desktops and notebooks.
Field Services Technician (Contract)
HCL America, Appleton, WI August 2022 – February 2023
- Conducted imaging of desktops and notebooks.
- Diagnosed and repaired issues with notebooks and desktops.
- Skillfully deployed desktops and laptops.
- Managed the shipping of equipment to associates.
- Assisted in resolving user-submitted tickets through ServiceNow.
Sr. Technician (Contract)
Werner Electric Supply, Appleton, WI May 2022 – June 2022
- Expertly imaged desktops and notebooks.
- Executed repairs on notebooks and desktops.
- Successfully migrated users to re-imaged desktops and notebooks.
- Coordinated the shipment of equipment to associates.
- Provided support for user-submitted tickets.
Sr. Technician (Contract)
US Venture, Appleton, WI March 2022 – April 2022
- Managed asset inventory.
- Logged and tracked service tickets.
- Facilitated equipment shipments to associates.
Sr. Lead Technician (Contract)
VT Industries, Neenah, WI November 2021 – November 2021
- Conducted inventory of PCs.
- Installed updates in preparation for Windows 11.
Sr. Lead Technician (Contract)
Aurora Healthcare, Locations in WI June 2021 – October 2021
- Conducted comprehensive inventory of PCs, monitors, accessories, and equipment marked for disposal.
- Managed inventory of servers, routers, and switches.
Sr. Deployment Technician (Contract)
Footlocker, Locations in WI & IL January 2020 – February 2020
- Imaged new PCs.
- Deployed new PCs.
- Decommissioned old PCs.
Sr. Deployment Technician (Contract)
Kohl's Department Store, Appleton, WI January 2020 – February 2020
- Imaged new PCs.
- Deployed new PCs.
VOLUNTEER WORK:
- Appleton YMCA Leaders Club member from 1988 to 1993, serving as club secretary and president.
- Regular blood donor.
References available upon request.
Contact this candidate