Business Development Analyst

HARMANJEET KAUR (U.S CITIZEN)

Washington, D.C • 559-***-**** • ***********@*****.*** https://www.linkedin.com/in/harmanjeetk

EDUCATION

THE GEORGE WASHINGTON UNIVERSITY, School of Business Washington, DC

Bachelor of Science, Information Systems May 2024

Major GPA: 3.9

Relevant Coursework includes Database management (SQL), Web Development, Data analysis with PySpark, Information security, Business development, Mobile app development, Web Analytics.

WORK EXPERIENCE

GEORGE WASHINGTON UNIVERSITY IT DEPARTMENT Washington, D.C

Tech Support Assistant September 2022 - Present

Delivered comprehensive support for software-related issues, resulting in a 95% customer satisfaction rate through prompt and effective issue resolution.

Troubleshooted challenging technical problems daily, achieving an 85% resolution rate for complex issues and ensuring minimal disruption to daily operations.

Orchestrated and skillfully generated support tickets, ensuring precise documentation and efficient prioritization for a smooth and organized support process.

BASICS OF SIKHI Remote

Business Analyst Intern February 2023 – May 2023

Implemented efficient file management practices and systematically organized project assets to optimize video editing workflows, resulting in a 20% improvement in workflow efficiency and consistent meetings of project deadlines.

Took responsibility for the management of video files and the organization of project assets, efficiently ensuring a seamless workflow and timely project delivery. This consistently led to enhanced project efficiency and meeting deadlines.

Collaborated closely with colleagues and managers to understand project requirements. Consistently delivered results that not only met but often exceeded expectations, fostering effective teamwork, and achieving project success.

REPLENICHE HEALTH Remote

Data Analyst Intern May 2020 – July 2020

Leveraged SQL and Excel to extract, manipulate, and analyze large datasets, leading to the discovery of key insights and trends, which informed data-driven decisions.

Conducted in-depth analysis of consumer spending patterns, ensuring alignment with customer needs, which led to a 10% increase in targeted marketing effectiveness.

Generated actionable insights and provided strategic recommendations by skillfully identifying trends and patterns within complex data sets, contributing to informed decision-making.

SKILLS/ACTIVITIES

Technical: SQL, R, Java, HTML, CSS, JavaScript, PHP, (Collaborated with teams to develop two websites) Python, PySpark (Jupyter Notebooks) C++, 75 WPM, MS Office (MS Excel, MS Word and MS PowerPoint), Jira Proficiency, Solid works, AutoCAD, Graphic Design, Innovative Thinking, Creative Problem Solving, Strategic planning, Professional photography & videography.

Languages: English (Fluent), Punjabi (Fluent), Hindi (Proficient).

Vice President of Programming, Sikh Student Association, George Washington University, 2022-2023.

Alpha Gamma Sigma Honors Society, Member, Reedley College, 2019-2021.

Interests: Photography, hiking, and Sikh martial arts.

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