Customer Service Associate

BLESSING IBHADE OSEAGA

**** ****** ******, ***. **, Bronx NY, 10475; T: 929-***-**** .*************@*****.***

Professional summary

Skillful and level-headed Customer Service professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in public service

Skills

.Dedicated service provider . Passionate and supportive

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.Efficient and reliable team player.MOS (Computer) Certified

Work history

Customer Service Associate

INTERNATIONAL SALVATION ARK INC. February 2021, Bronx New York

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Working with a team of CSRs and other departments to find appropriate solutions

y.

Sales Assistant

GRACE INT. BOUTIQUE

Jan 2015 – Dec 2020. ACCRA- Ghana

Knowledgeable about the company and the product

Contact new and existing customers to discuss needs

Emphasize the features of products to highlight how they solve customer problems

Answer questions about the products

Collaborate with colleagues in many different sectors

Maintain contact lists and follow up with customers to continue relationships

Education

IPCM- Ghana-W/Africa

.National Diploma(ND)- (theatre Arts)

ABC Training Center Bronx NY:-- PCT/CNA.

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