Administrative Assistant Customer Service
Resume:
Jaidah McNair
Bloomfield, NJ *****
**********@*****.***
Professional Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
EXPERIENCE
Sojourner Truth Middle School, East Orange, NJ - Assistant Secretary December 2022 - PRESENT
● Provides secretarial support to administrative staff.
● Contacts staff and parents to schedule, confirm, and reschedule meetings as needed.
● Communicates clearly and effectively, ensuring that messages are confirmed and well received. Additionally, listening to ensure that accurate information is being relayed clearly to parents and students.
● Maintains office supplies.
● Duplicates and Distributed material.
● Properly documents various forms of student data while ensuring reports of data are received by the Board of Education.
● Able to focus on and complete projects in a busy, high paced environment.
● Proficient use of Microsoft Office.
Luxx Croxx LLC, Bloomfield, NJ - Administrative Assistant January 2021 - August 2022
● Inventory
● Social Media Management
● Online Store Updates
● Email Correspondence
● Customer Service via email and phone
● Courier Duties
● Ordering Supplies
● Acts as a resource person to teachers, students, parents, and general public in regards to information of the school.
Oaks Integrated Care, Montclair, NJ - Administrative Assistant December 2020 - November 2021
● Provide supervision, oversight, and accountability for complex projects including data migration, calendar management, and records management
● Develop communication pipelines and disseminate time sensitive information for management to cross functional teams
● Executed record filing system to improve document organization and management.
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
● Managed relational database to store information for reference, reporting and analysis.
● Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
● Updated spreadsheets and databases to track, analyze and report on performance and sales data.
● Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs. Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Three Stages Child Care Center, East Orange, NJ - Administrative Assistant
July 2017 - October 2019
● Executed record filing system to improve document organization and management.
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
● Offered technical support and troubleshoot issues to enhance office productivity.
● Screened visitors and issued badges to maintain safety and security.
● Edited documents to improve accuracy of language, flow, and readability.
● Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
EDUCATION
Montclair State University, Little Falls, NJ
Tentative Graduation Date - May 2025
SKILLS
Data Entry
Microsoft Office
Microsoft Excel
Microsoft Word
Google Sheets
Google Slides
Google Forms
Google Docs
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