Human Resources Customer Service

•*******@*****.*** •**** Carmella Way • Modesto, CA 95355 • Phone 209-***-****

OBJECTIVE

To Utilize my skills and experience in Customer Service, Human Resources and, Risk Management.

EDUCATION

HRCI/PHRca Certified

Human Resources Management Certification

U.S. Career Institute Claims Adjustor Certification

Western International University Management Human Resources

Del Campo High School General Education

EXPERIENCE 07/2021 to 03/08/2024 - Rank Investigation and Protection Inc. HR/Administration – Human Resources/Payroll/Administrative Duties

Ensure correct punches for employees, enter data to process payroll timely to meet deadlines.

Created spreadsheets to track documents to maintain compliance with state law, spreadsheets to track training (BSIS, etc.) and bonus payouts.

Timely interactive process with employees regarding ADA and WC issues. Maintain Workers’ Comp files.

OSHA reporting

FMLA process

Rolled out 401K and Benefit information to employees.

Onboarding and off boarding

Process Terminations

Talent Acquisition

•*******@*****.*** •2817 Carmella Way • Modesto, CA 95355 • Phone 209-***-****

Process EDD Claims

Maintain hiring website, set up interviews.

Handle employee issues, employer relations

Administrative duties as needed.

EEO and Pay Data Report

Ensured Sexual Harassment law was followed

03/2018-03/2020 Dynamic/B.R. Funsten & Company

Safety Administration – Assistant to the Safety Director

Facilitated safety meetings, occupational and hazmat management training.

Conducted ergonomic assessments, focus weeks

Responsible for incident/accident reports, budget reports, ergonomic task reports, modified duty reports.

Updated standard operating procedures.

Developed interactive online hazmat tests

Maintained facilities by setting appointments for facility needs for store branches.

11/2011-8/2017 Pegasus Risk Management

TMD Coordinator - Save Mart

Brought employees back to work in a modified duty capacity and return to a pre-injury status by monitoring restrictions and assigned tasks suitable for each individual injury and causation with close attention to details and timelines.

Developed and updated spreadsheets that displayed tasks, modified duty length, and areas of opportunity for each district. 2/2011-11/2011 Deaf/ Disabled Telecommunications/Johnson Group Customer Service Representative

Assisted disabled and elderly customers to provide communication equipment and devices to meet their communication needs (temporary position). 2/2010 -12/2010 Blue Shield of California/SPHERION Health Plan Insurance Customer Representative

Worked with brokers and claim departments to ensure subscribers were provided with appropriate health insurance (temporary position). 3/2003–6/2008 California Relay Service MCI/VERIZON/STELLAR NORDIA

•*******@*****.*** •2817 Carmella Way • Modesto, CA 95355 • Phone 209-***-**** Risk Management Coordinator

Implemented the employee orientation and exit process, on and off boarding, maintained employee benefits, employee recruitment, and tracked LOA timelines.

Assisted employees with workers’ compensation claims, ADA accommodations, interactive process, ergonomic assessments, updated and implemented safety training programs for all centers which reduced on-the- job injuries.

2/1998–3/2003 California Relay Service

Team/Operations Manager

Maintained team attendance, adherence, call quality for 40 + employees

Ensured the service center was staffed in order to maintain service levels Safety Manager

Communicated with the facility manager to ensure the facility met safety requirements, submitted quarterly reports, and managed the safety committee.

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