Project Management Customer Service
Resume:
Key Skills
Estimating
Project Management
Job Budgeting
Insurance Restoration
Construction
Sales & Marketing
P&L Management
Key Strengths
Leadership
Mentoring &Training
Strategic Planning
Contract negotiation
Data Analysis
Forecasting
Creativity & Flexibility
Education
Arizona State University-BA
Syracuse University-MS
Certifications / Licenses
General Contractor’s License
C-39 (Roofing) Endorsement
Subrogation
Lead Safe Practices
IICRC Triple Master Designation
Xactimate Level 3 Certified
Career Philosophy
To be an integral part of the construction industry, driving a growth & customer service minded organization where the experience and skills of our associates can contribute to the development of the industry. 7919 Deerfield Street
San Diego, CA 92120
***********@*****.***
James M. Wood
Career Progression - Construction
General Manager
Same Day
~ Strategic planning & leadership with the end in mind.
~ Created a vision for growth & outstanding service standards.
~ Managed expansive growth (doubling revenue in 18 mo).
~ Managed the expansion of facilities, assets & human resources to coincide with increasing opportunities.
~ Unified multiple branch procedures & operations.
~ Full P&L management for 2 branches.
~ Developed internal leadership of key managers.
~ Supported personal & professional growth of all.
~ Designed & implemented a new profit center for multi-family remodeling & plumbing company.
~ Managed expansive growth (doubling revenue in 12 mo).
~ Initiated training & certification requirements.
~ Developed Div support structure, including new equipment, administrative support, project coordination & supervision.
~ Coordinated efforts between Construction & Plumbing Div, including sub-contractor interface & budgeting.
~ Responsible for all estimating & contracting.
~ Reorganized failing branch & guided it back to profit KPIs.
~ Managed expansive growth (doubling revenue in 24 mo).
~ Started a new branch location & managed to profit KPIs.
~ Responsible for driving overall efficiency & profitability.
~ Developed & executed strategic plans, policies & procedures.
~ Updated, improved & managed the internal customer & job tracking processes.
~ Initiated & led 1st company wide employee meetings.
~ Accurately estimated the proposed plans by identifying & understanding the structural & design elements required.
~ Prepared contracts & managed payment collections.
~ Administered contracts, subcontracts, purchase orders & other agreements to ensure the scope, terms & conditions are consistently and pro-actively met.
~ Coordinated the work of in-house field techs, & subs working on various phases of the project.
~ Ensure that all work is completed in a timely, orderly & deliberate manner, consistent with the standard-of-care, industry best-practices standards & the contract.
~ Managed the punch-list & project closeout process to assure timely completion.
~ Reviewed all project plans & specifications for clear understanding.
~ Attend project meetings with owners, subcontractors & office personnel & other principally interested party.
~ Confirmed all finish material selections with customer.
~ Oversaw project quality of in-house field crew's & subcontractors' work.
~ Ensure that all project staff & subcontractors complied with required safety standards.
~ Completed all assigned daily tasks efficiently & professionally
~ Practiced & honed trade skills
~ Learned & developed new trade skills
Trade Skill Competencies
Cabinet Maker
Cabinet Install
Concrete
Demolition
Door Install
Drywall
Electrical
Finish Carpenter
Framing
HVAC (Basic)
Insulation
Irrigation
Landscaping
Mason
Painting
Plumbing
Roofing
Siding
Stucco
Tile - flooring
Tile - walls
Water-proofing
Window Install
Division Manager
WorkRight
JC Plumbing
Director of Ops
& Expansion
ServiceMaster
Project Manager
Service Master
Superintendent
RPD Contracting
Field Technician
RPD
Temecon
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