Customer Service Representative
Resume:
Contact
Phone
Address
MELECIA GUNN
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
*******.****@*****.***
Kingston
Jamaica
Experienced professional with strong communication skills and a keen eye for detail, seeking a position that allows for positive customer interactions and skill development. Excited and driven to apply my knowledge and proficiency in a fresh setting. Committed to delivering exceptional results and maximizing productivity levels.
Thea’s School of Beauty Culture 04/2021 - 09/2023 Hard and Soft Skills
Strong Communication Skills
Observation and Documentation
Problem-Solving Skills
Interpersonal and People Skills
Flexibility and Adaptability Skills
Time Management and Prioritization
Multitasking and Observational Skills
Customer Service and Support
CRM Software Proficiency
Reservations/Appointment Setting
Telephone Etiquette and Document
Preparation
Inventory and Record Management
Planning and Execution Skills
Administrative and Office Support
Cleaning and Sanitation Skills
Housekeeping and Laundry Operations
Language
English
Secretary Spa Valet
References
Available upon request
Private Residence 07/2020 - 05/2021
Room Attendant
Xerox 09/2015 - 04/2016
Customer Service Representative
Greeted and assisted clients in a friendly and professional manner, scheduling appointments and handling inquiries.
Performed nail care services including manicures and pedicures, ensuring client satisfaction and adherence to hygiene standards. Provided waxing services for hair removal, maintaining cleanliness and following proper techniques to minimize discomfort. Managed administrative tasks such as answering phones, filing paperwork, and maintaining client records.
Responded to incoming customer inquiries in a timely and professional manner.
Assisted customers with order placements, product inquiries, account issues, and general inquiries.
Resolved customer complaints and issues promptly, achieving a high turnover of customer satisfaction rating.
Utilized CRM software to document customer interactions and update customer records accurately.
Cleaned and maintained rooms, including bedrooms, bathrooms, living areas, and common spaces, according to preferences of the residents. Performed thorough cleaning tasks such as dusting, vacuuming, mopping, and sanitizing surfaces to ensure a clean and hygienic space. Changed bed linens, towels, and other linens regularly, following specific instructions for laundering and folding to meet the residents' preferences. Managed laundry tasks, including washing, drying, folding, and ironing clothes and linens, and organizing them in designated storage areas. Maintained paper and electronic files and records, ensuring accuracy and accessibility for reference. Organized and prioritized incoming documents and correspondence, distributing them to appropriate staff members.
Answered phones, screened calls, and took messages as needed, maintaining professionalism and courtesy. Scheduled appointments, meetings, and other arrangements for staff members, coordinating calendars and logistics. National Water Commission - HEART Trust NTA 07/2014 - 07/2015 Secretary
EDUCATION
Thea’s School of Beauty Culture 03/2021
Nails Technician and Wax Esthetician Certificate
Caribbean Institute of Hospitality 07/2020
Housekeeping Certificate
St. Andrew Technical High School 09/2011 - 07/2013 7 CSEC Subjects
Business Studies Certificate
NCTVET Data Operation Certificate
Cambridge High School 2008 - 2011
Maintained and updated accounting records, including accounts payable and accounts receivable transactions. Performed data entry to input financial data into accounting software and spreadsheets accurately. Assisted in preparing financial reports, reconciling bank statements, and analyzing discrepancies. Filed documents and records in accordance with established procedures, ensuring easy retrieval and organization. Roy Jackson Accounting Company 02/2014 - 04/2014 Assistant Accountant
PROFESSIONAL DEVELOPMENT
The Way Out Project FEMPower Leadership Programme
Problem-solving and decision making
Effective Communication
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