Data Entry Customer Service

NS

NYOKA SMITH

******@*****.*** 319-***-**** Iowa City, IA 52240

Seasoned Senior Billing Representative adept at data entry, account updates and Customer Service. Offering 12-year background of success in a Third Party Logistics corporation and the motivation to make continuous positive contributions to team and company success.

Data entry

Billing dispute resolution

Customer relations

Bill payment

Customer Service

Pay Carrier for hauling loads

Make sure the carrier's paperwork is legible and complete Get together with Reps for carrier's if their is an issue with payment

C.H. Robinson Coralville, IA

Senior Billing Specialist

10/2011 - Current

Call carriers to request missing paperwork

Enter data into computer

Pay carriers if all of correct paperwork has been received Assist the Call Center team and Indexing team if help is needed Assist teammates if help is need

Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Evaluated accounts for payment compliance and contacted customers. Robert Morris University - Illinois Chicago, IL

Associate of Applied Science in Computerized Business Systems Accounting 06/1990

Neal F Simeon Chicago, IL

High School Diploma

06/1989

Summary

Skills

Experience

Education and Training

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