Project Management Manager

Project Management Cross-Functional Communication Training & Development

OVERVIEW

Motivated Project Manager with over seven years of experience maintaining program timelines and initiatives, fostering relationships with clients and staff, and developing positive communication between departments. Expertise in project management and collaborating with teams to accomplish goals. Successfully aligns and trains teams on daily policies and procedures. In search of a new role to further guide learners toward personal and company success. Key Accomplishments:

• Lead program team, build customer relationships, and identify issues to meet milestones and outline goals.

• Built relationships with various ethnicities and backgrounds and advised on the impact of education on future development.

• Created and documented processes for the Project Management team. EXPERTISE

Project Management & Coordination Budget Adherence Point of Escalation Conflict Resolution Client Relations Interdepartmental Communication Cost Savings Lesson Plans & Programs Auditing Standard Operating Procedures Technical Communication Data Analysis Inclusivity Learning Environments EDUCATION

Google Project Management Certificate Coursera Oct 2023 Bachelor of Science in Elementary Education Western Michigan University Kalamazoo, MI December 2012 Skills: Microsoft Word, Excel, PowerPoint, Microsoft Project, Microsoft Teams, Smartsheet, Google Docs, Outlook, Salesforce, Workfront, Hub (Deployment Portal), SAP cProjects, SAP Business Warehouse, SAP Integra, Covisint (Ford Portal) CAREER HISTORY

Project Manager FEB 2024 - Present

General RV Center Wixom, MI

Directly manage workflow to assure projects across the marketing department are being completed on time and directed to the proper key stakeholders across the company. Assist in forecasting future creative staffing needs as well as prioritizing multiple projects.

• Traffics projects from start to finish, schedule timelines, attends creative briefs, check-ins, meeting minutes. o Advise leadership of any issues requiring escalation or intervention. o Identify team/point of contact for problem resolution and determine due date.

• Maintains knowledge of current and upcoming projects across the Creative team, building strong relationships across the Marketing team. Monitor project progress and clearing roadblocks. o Communicated between the Creative Team and other key stakeholders in the Marketing Department.

• Track creative utilization and output; delegate tasks to team members.

• Set timelines and deadlines, ensuring all targets and requirements are met and completed on schedule and within budget.

• Created and documented process for one-off projects and RV Shows for the Retail Marketing Team.

• Projects: GT8 In House RV Show, GT1 Open House, March Open House, Lake County Outlet Show, GTA Frank B Email, Easter Closure, April Open House, April Grand Opening, May Open House, Memorial Day Closure, Bolingbrook RV Outlet Show, June Open House, July Open House, Entegra Motorhome Days, Fleetwood Motorhome Days, Newmar Days, Tiffin Motorhome Days, Tiffin Rebates, Winnebago Week.

Project Manager JAN 2022 – JUL 2023

Little Caesar’s Enterprises, Inc. Detroit, MI

Managed projects with various departments. Developed, discussed, and documented action items, open issues, scheduling, and budgets to align with the project timeline. Followed up and resolved issues by communicating weekly or as needed basis with team members for support and resources.

• Manage the full life cycle of project including project initiation, project charters, communication plans, timelines, meeting minutes, open issues list and executive summaries to ensure successful project completion.

• Collaborate with project team, leadership, franchisees, customers, and third-party vendors to define the project scope, financials, timelines, and project milestones to ensure projects are delivered on time, within budget and consists with stakeholder expectations. Developed and tracked pre and post metrics.

• Meet with various departments on development of processes, procedures, training, change management, and other resources, as necessary. Implemented new software through integration of change management in all departments. Rosetta Sin

313-***-**** *******.*.***@*****.*** Novi, MI LinkedIn

• Build and maintain relationships across business units, participate in cross-functional meetings and build project schedules.

• Created and documented the process for Buy/Sell and New Store Set-Up process across different departments.

• Projects: Deep Dish Dough, Agiloft, Buy/Sell and New Store Set-Up, Tablets for International Stores, CV Cloud to US Deployment, CV Cloud to Guatemala Deployment, and CV Cloud to Puerto Rico Deployment. Program Manager NOV 2017 – JAN 2022

MAHLE Industries Inc. Troy, MI

Collaborate with engineers in various locations. Meet and lead teams to discuss ongoing programs and materials needed to adhere to project timelines. Resolve issues by finding resources or support. Main client is Ford.

• Manage budget for program materials/tools, lifecycle planning, and teams to ensure adherence to compliances. Meet with management for approvals on budget extensions, as necessary.

• Build customer relationships to outline goals and identify issues to meet project milestones, discuss timing, scheduling, and other project details.

• Work with engineers, program team, customers, and suppliers to create solutions for test failures.

• Resolve high-level issues by providing direction to upper management for immediate response/action.

• Support team audits by putting together checklists and meet with teams individually to guarantee proper guidelines were met and documents were up to date.

• Programs: C430 Tank, C430 Condenser, GE2 LTR, CD6 Radiator, P375 Radiator, P758 CAC, SIR Thermostats. Account Administrator FEB 2016 – OCT 2017

MAHLE Industries Inc. Farmington Hills, MI

Key role was an account manager and secondary role was an administrator. Assisted with purchase orders, phone or email inquiries, pricing adjustments, and delivery options for customers. Supported management by reviewing the monthly budget for projects/tasks.

• Oversaw several large engine accounts for semi-trucks, shipping boats, and government customers. Adhered to standards and confidentiality agreements of all clients.

• Built relationships with clients when inquiring about quotes or specific products. Maintained those relationships by ensuring timely follow-ups. Informed departments of all project statuses and prepared weekly reports for streamlined communication.

• Worked with management on high-level meetings all over North America to receive budget approval. Presented findings, took minutes, and sent out information globally for effective communication.

• Built and maintained working relationships by planning visits to client locations.

• Provided administrative support for the sales team by managing monthly budgets and project statuses. Scheduled meetings, managed travel of team, and expense reports.

• Clients: Ford, AM General, Brighton Cromwell, CFR GE Waukesha, Exacto, Fairlane Tool, Fairbanks Morse Engines, Gerhardt Gear Go Inc., Grand Industries, L3 Combat Propulsion Systems, LTC Inc., MTU America, Norfolk Southern Rails, Oerlikon Fairfield, Primetals, Parts Super Center, Relli, Southern Gear & Machine, and West Michigan Grinding. Account Manager JUNE 2015 – FEB 2016

Imperial Beverage Kalamazoo, MI

Oversee the entire beer and wine portfolio; built partnerships with customers to generate revenue. Worked with chain grocers, gas stations, and restaurants to build displays based on sales demand.

• Sold/marketed products by building displays according to location sales.

• Worked with the merchandising team for product placement in stores.

• Collaborated with store managers and built relationships. Maintained client satisfaction by completing orders and timely follow-up after delivery.

• Scheduled routes to manage time and accomplish orders on all accounts daily.

• Attended events, staff training, and merchandise products globally to gain expertise in client portfolio. Program Coordinator AUG 2014 – JUNE 2015 Contract Playworks AmeriCorps Detroit, MI

Guided execution of physical activities, games, team building, and special events with students to nurture positive school culture and created a positive environment for learning and teaching.

• Coordinated the Junior Coach Leadership Program for fourth and fifth graders. Resolved conflicts among students to provide a positive and healthy community. Maintain communication between departments to ensure clear communication.

• Planned and implemented safe surroundings for kids while demonstrating positive leadership and behavior.

• Led instruction and programs by building the skills and confidence of students. Paraprofessional DEC 2013 – JUNE 2014 Contract

National Heritage Academies Grand Rapids, MI

Led instruction for kindergarteners through third grade with reading, writing, and math in small groups.

• Assisted students with academic needs for future success.

• Promoted reading to students first through third grade by preparing daily activities.

• Worked with specific students daily to foster positive behavior and performance. English Language Teacher MAY 2013 – OCT 2013 Contract SDA Sangmu Language Institute Gwangju, South Korea Taught English as a second language to kids and adults in a variety of age groups from 6-80 years old.

• Oversaw groups of 4-15 students and conducted activities to improve learning. Incorporated grammar and conversation topics. Created and modified lesson plans on student needs with different levels of experience.

• Created presentations based on previously established formats and creating own formats

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