Customer Service Assistant Manager
Resume:
Victoria McMenomy
Antioch, CA *****
****************@*****.***
I am hard-working, outgoing, personable, and friendly. Skilled at conflict resolution, an inevitable aspect of dealing with guests and customers.
Dedicated and careful with a high level of accuracy and attention to detail Authorized to work in the US for any employer
Work Experience
Assistant Manager
St Vincent de Paul - Pittsburg, CA
January 2020 to March 2023
Daily store operations, including opening and closing Accurately reporting on sales and other key performance metrics Pricing and display of incoming merchandise.
Maintaining neat clean, and attractive displays.
Supervising staff and volunteers in absence of Store Manager in these areas to ensure safety. Cash register operations and securing of money and credit card receipts Train volunteers and monitoring their activities Monitor the movement and handling of merchandise to discourage theft. Seeing all policies and procedures are posted and followed. Assist donors with unloading donated items Customer Service Associate – Retail Store Cashier / Keyholder Community Choice Financial - Antioch, CA
February 2015 to January 2020
Balancing, coin, and checks in cash drawers at ends of shifts, and calculating daily transactions Examining checks for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents Monitoring vault to ensure cash balances are correct Entering customers' transactions into computers to record transactions and issue computer-generated receipts
Monitoring and reporting compliance situations in regards to FinCEN regulations Front Desk Guest Service Representative/Night Auditor G6 Hospitality LLC - Concord, CA
September 2013 to February 2015
Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
Recognized for ability to handle and resolve confrontational guest situations Provided excellent customer service, tourism information and completed end of shift reports. Read through logs to determine day's events in order to best accommodate all guests. Lead Sales Associate/Key Holder
Big Lots - Antioch, CA
May 2009 to August 2013
Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. Serves as Manager on Duty, providing direction to store associates performing cashiering, customer service, recovery and furniture-related activities on the sales floor, Opens and closes store. Works collaboratively with store leadership to drive overall store performance.
Sales Associate/ Keyholder
Dollar General - Antioch, CA
February 2005 to August 2009
As head cashier/key holder my responsibilities consist of opening store, counting tills fixing voids, returns, price matches, running end of day reports, Deposits and making sure store was kept clean safe and organized. Shelves are stocked with a variate. While making sure customer's are helped and questions they may have are being answered.
Manager
Ray`s Catering - Pittsburg, CA
April 1999 to January 2005
Responsibilities
Prepared menu Party Planning shopped and maintain Budget for items needed for successful events Accommodated customers requests Customer service with a good energetic attitude listening and making sure customers were happy with the service
Accomplishments
Great people skills attention to detail and complete professional energetic attitude Skills Used
Multi tasking, budgeting, can deal with complex situations and make a turn around for the better. Hard working honest problem solver Also have medical administrative, certificate in microsoft word, medisoft, office management
Education
Medisoft, office word office management in Administrative Medical Assistance Silicon Valley College - Walnut Creek, CA
June 2002 to August 2003
High school or equivalent
Prospect High School - Antioch, CA
October 1995 to September 1997
Skills
• medisoft word, excel
• Medical Terminology
• Customer Service (8 years)
• Front Desk
• Guest Service
• Cash Handling (8 years)
• UDAAP Laws
• FinCen regulations
• Food Service
• HIPAA
• Medical Scheduling
• Office Management
• Medical Records
• Insurance Verification
• Medical Billing
• QuickBooks
• Patient Care
• Medical Office Experience
• Time management
• Sales
• Microsoft Office
• Conflict Management (5 years)
• Windows
• POS
• Retail sales
• Communication skills
• Basic math
• Cashiering (8 years)
• Math
• Medical Receptionist
• Computer skills
• English
• Phone etiquette
• Clerical Experience
• Residential Cleaning
Certifications and Licenses
Microsoft Word, Excel,
Present
Driver's License & Insurance
Food card
Food Handler Certification
Assessments
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Caregiver fit — Proficient
March 2022
Measures the traits that are important for successful caregivers Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service fit — Proficient
April 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Inside sales — Proficient
September 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
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