Customer Service Data Entry
Resume:
SANDRA VICTOR
**** ***** ****** *******, ** ***** ******.********@*****.***
OBJECTIVE
Seeking a challenging position that leverages 11+ years of experience in customer service, leadership, and personal management, with a focus on fraud detection and abuse prevention.
EXPERIENCE
Result oriented financial services professional with a diverse background in fraud investigation, customer service, and education. Proven ability to manage complex tasks, adapt to diverse environments, and deliver excellent service. Skilled in fraud detection, classroom management, and customer relationship building."
Westgate Resorts Inc.- Data Entry Specialists 07/2023-Present
Accurately enter customer and account data from source documents within specified time limits
Compile,verifyaccuracy, and organize information to prepare source data for computer entry.
Thoroughly review data for decencies or errors, correcting any incompatibilities and ensuring accurate output.
Kelly Services – Guest Teacher 08/2021-05/2023
Followed lesson plans to create cohesive learning experiences and effectively managed classrooms.
Adapted teaching methods to meet individual student needs and supervised students in various settings.
CardWorks Servicing – Fraud Investigator 11/2022-02/2023
Investigated card fraud cases, triaged incidents, and initiated follow-up investigations.
Researched and examined fraud or abuse related to account holder information for clients.
Connextions – Customer Service Representative 01/2021-Present
Managed health benefits accounts, processed billing issues, and conducted research on payments.
Demonstrated proficiency in multi-platform systems and maintained knowledge of medical terminology for claims.
WAWA – Customer Service Associate 01/2014-12/2017
Provided excellent customer service, addressing requests and complaints promptly.
Engaged in effective communication with the management team to handle customer concerns.
Associates Degree – Valencia College 01/2019-05/2021
EDUCATION
Associate degree-General Studies 2019-2023
Valencia College, Orlando, FL
Bachelors degree-Business Studies 2024-2026
University of North Florida, Jacksonville, FL
REFERENCES
Available upon request
Contact this candidate