Human Resources Customer Service
Resume:
Kelley Owen
Long Beach CA 90807
I have 15+ years of experience in management and accounting. I am looking for a position that will offer a stable career opportunity. I am looking to share what I have learned. To teach, train and help mold the people that I work with. I have established and maintained close working relationships with a vast variety of contractors and vendors. I am a highly organized and motivated individual who is used to working under deadlines and pressure situations. I have experience in sales, negotiations skills and mediation. I am very knowledgeable in all aspects of customer service and human resources.
Director of Procurement
Pineapple Ventures Inc dba Pineapple Express - Los Angeles, CA
September 2019 to Present
Created menu matrix for all locations
Vet all new vendors
Negotiated pricing with vendors for all menus
Created promotional schedules
Managed inventory levels and kept stock at optimal level
Find unique products to increase sales
Find vendors to white label product for distribution
Develop and implement a global sourcing plan that maximizes cost savings and offsets supplier risks
Create holistic purchasing SOP programs across the entire company that covers not only raw material transactions but establishes RFP protocols for all major investments and spends, i.e. services
Works closely with suppliers and R&D to ensure that all materials comply with all import/export regulations to prevent government holds
Formulate and execute commodity strategies for major materials
Perform market research on the industries and future prices, conduct quantitative savings analysis and make contracting recommendations
Lead supplier selection and recommendation based on qualitative and quantitative analysis, long and short lists, and RFI an RFP development and analysis
Work closely with business functions and key stakeholders and conduct domestic and international sourcing to gain a lower cost and/or better value proposition from suppliers
Negotiate contracts with the suppliers
Develop process of monitoring and acting upon opportunities within the commodities markets
Supplier Management
Project Management
Supervisory responsibilities
Director of Human Resources
Pineapple Ventures Inc. -dba Pineapple Express - Los Angeles, CA
March 2019 to September 2019
Recruited &,hired and vetted all new employees
Ran all security and insurance background checks
Created company handbook
Created company policies
Set up all payroll
Processed bi weekly payroll
Set up DAMA account
Responsible for all disciplinary actions and terminations
Set up emails and email groups for all locations
Set up all health insurance and 401K plans
Initiated and set up all corporate and facilities non canna vendor payment
Supervised all employee performance reviews
Create and maintain all job descriptions
General Manager
Softline Home Fashions - Gardena, CA
March 2013 to March 2019
Created company employee manual
Mediated labor disputes
Maintained all vacation and sick leave accounting
Responsible for all hiring and terminating of employees
Creating and maintain all company policies
Maintaining all company OSHA standards
Maintaining the company fire standards
Creating and maintaining all job descriptions
Upgraded company with new operating systems to increase sales & efficiency
Updated & streamlined production techniques to reduce waste and cut delivery time in half.
Restructured the company for maximum growth.
Responsible for all inventories & maintenance of inventories
Increased sales through dot com additions
Financial Forecasting
Weekly & Monthly financial reports to owners
Weekly & Monthly sales reports to owners & sales reps
Create and submit all invoices & proformas
Attended trade shows for customers
Customer service department head
Head of production
Pulled cargo containers
Pattern continuity & discontinuation
Maintained production and orders for the Canada office
Order all hang tags, care labels & zippers for production
Upgraded IT systems
Created manuals for all dot com sites and usage
Bookkeeper
Strike Technology - Long Beach, CA
January 2009 to March 2013
Long Beach CA 1/2009-3/13
For over 50 years Strike Technology, dba
Wilorco has been a leading manufacturer of custom power supplies, converters and inverters to the defense industry and aerospace markets. Strike Technology provides services for every branch of the Defense Department as well as NASA, Raytheon, Boeing, Rockwell Collins and many other Government agencies.
Bookkeeper
Process all A/P & A/R
Process all payroll bi-weekly (Paychex, In-house)
Cutting all checks on multiply accounts
Bank reconciliations on multiply accounts
Collections
Prepare and review financial statements
Tax & lien negotiation with the IRS & EDD
Governmental accounting WAWF, ORCA, DIBBS, CCR
Dunn & Bradstreet maintenance
Mediations & negotiation with debt collections
Oversea banking and transfers
Bank deposits
Maintain all filing & record keeping for accounting and government audits
Financial Forecasting
Weekly & Monthly financial reports to Board of Directors
Created daily balance sheet to show working net income
Submitted and maintained EDD Workshare for employees
Create and submit all invoices
General journal entries
Petty cash accounts and expenses
Process loans & credits
Bookkeeper
Tec Labs Inc - Torrance, CA
January 2006 to March 2013
Torrance, CA 1/2006-3/13
Sac-Tec and Sac-Tec MD are companies that specializes in the engineering, manufacturing and testing of customized micro electronic components which are used in all branches of the defense industry, aerospace corporations and NASA applications. Both companies have been in business since 1999 and have created exclusive contracts with the ARMY, AIR FORCE and Raytheon for custom made micro-components that have been provided by Sac-Tec for the F-15 and F-18 fighter planes.
Bookkeeper
Process all A/P & A/R
Process all payroll bi-weekly (Paychex, In-house)
Cutting all checks on multiply accounts
Bank reconciliations on multiply accounts
Collections
Prepare and review financial statements
Tax & lien negotiation with the IRS & EDD
Governmental accounting WAWF, ORCA, DIBBS, CCR
Dunn & Bradstreet maintenance
Mediations & negotiation with debt collections
Oversea banking and transfers
Bank deposits
Maintain all filing & record keeping for accounting and government audits
Financial Forecasting
Weekly & Monthly financial reports to Board of Directors
Created daily balance sheet to show working net income
Submitted and maintained EDD Workshare for employees
Create and submit all invoices
General journal entries
Petty cash accounts and expenses
Process loans & credits
Maintain all corporate insurance
Director of Overseas Development - LA & Hong Kong
In charge of Bar coding department
January 2004 to October 2006
Managed Bar coding sent to HK office
Purchased all overseas development through outside vendors in HK
Set pricing for all overseas development for sales reps
International vendor negations
Managed all inventories in house for HK inventories
Created and implemented an Excel spreadsheet program for HK office to use for barcoding production to electronically send information to print orders.
Created an Excel inventory program for HK office to be able to check inventory online.
Managed and kept track of all open orders through to completion
Reported costs to accountant and owners
Created cost spreadsheets and financial reports for my department
Worked in MAS 90
Director of Domestic Printing
In charge of Bar coding department - Los Angeles, CA
January 2001 to October 2006
Managed Bar coding department at Labeltex
Purchased all domestic printing through outside vendors
Set pricing for all domestic printing for sales reps
Co-managed all offsite print shops, including flexo and offset printing- 10 shops total
Managed all inventories in house
Created and implemented an Excel spreadsheet program for Warnaco to use in barcoding production that would electronically send information for orders to be printed.
Created an Excel inventory program for Warnaco to be able to check inventory online.
Managed and kept track of all open orders through to completion
Reported costs to accountant and owners
Created cost spreadsheets and financial reports for my department
Worked in MAS 90
Director of West Coast Sales
I & E Packaging LLC - New York, NY
2006 to January 2006
New York-LA 10/5-1/06
A boutique full service trim company, in the apparel industry who has taken over as the leader of designing the "Art of the Brand" for such famous clients as Converse, Anne Klein, Calvin Klein, Tommy Hilfiger and Ralph Lauren. I & E is the leader in certified Eco-friendly trim items, which use sustainable products found around the world. Their offices are located in North America, Asia and South America
Director of West Coast Sales
Created a new client base for the West Coast
Managed the Los Angeles Sales staff
Created marketing techniques to get our name out to customers
Responsible for all price negotiations and costing
Liaison for West Coast and Asia for all manufacturing needs
Prepared all expense reports for LA office
Responsible for accounting all LA expenditures
International purchase ordering and expediting
Kept track of all sales figures and projections
Manager
Labeltex Mills - Huntington Park, CA
June 1999 to October 2005
Labeltex Mills is a leading woven label and trim manufacturer in the apparel industry.
The company has locations all over the United States, Asia, South America and Mexico.
Labeltex Mills has been in business for over 30 years and with sales over $10 million dollars per year and clients such as Nike, Levi Strauss, Warnaco, Target, JC Penney's and KMART, they are one of the most respected label companies around.
Customer Service Liaison
Labeltex Mills - New York, NY
January 2000 to January 2001
Hong Kong offices
Followed all orders through to completion
Sent out all billing to accounting
Kept track of all stock & hold inventories in LA
Created Excel spreadsheets for barcoded inventories
In charge of special projects for NY & Hong Kong offices
Interacted with Hong Kong vendors directly to expedite orders
Negotiated pricing for sales reps in both NY & Hong Kong offices
Worked in MAS 90
Customer Service Liaison
Labeltex Mills
June 1999 to January 2000
Facilitated all incoming orders from NY office
Followed all orders through to completion
Sent out all billing to accounting
Kept track of all stock & hold inventories in LA
Created Excel spreadsheets for barcoded inventories
In charge of special projects for NY office
Negotiated pricing for sales reps
Worked in MAS 90
Education
AA in Humanities
El Camino College
AS in Business
El Camino College
Certification
El Camino College
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