Customer Service Mental Health

Michelle Borer

Morenci, MI

*********@*****.***

+1-419-***-****

I would like to introduce myself. I have an amazing supportive husband and 2 adult children. I have been a stay at home mom and have also been my daughter’s caregiver after her accident. Hence why you see a few gaps in employment.

I take pride in everything I do when I’m asked to do a job. I have many experiences in customer service in and outside my work. I’ve always been one to go above and beyond people’s expectations. I love going to work feeling like I’m part of a team. There is no I in TEAM. I have always been a very positive person and have always tried to find the absolute best even in the worst situations. I love to smile and make others smile. I understand how to work all kinds of office and medical equipment. I’m willing to learn just about anything or try anything. I have been in charge of a coat drive. I do all party planning. I like to participate in challenges and activities that will not only help others but will also make me a better person.

I love learning. I look forward to learning more about you and your company. Work Experience

Transportation Driver

Wauseon Schools - Wauseon, OH

October 2022 to Present

I’m a full-time bus driver for special children with behavioral issues. I get them to and from school safely. I have to maintain a level of driving safely and also maintain the behaviors we have on the bus. It takes a lot of love and patience with each individual student. I love helping them but I also teach them right from wrong. We have our moments. The children range in age 5-17 years old. I also am required to inspect my bus each time I go out. I’m also required to stay up on my certification and also take classes on behavioral health.

Office Assistant

Fulton County Health Center - Wauseon, OH

January 2020 to July 2023

I worked in front office and assisted the Radiologist and technicians with anything they needed. Answer phones. Greet patients. Go over testing. Scheduled patients. Verified insurance. Coding. STAT situations. Running office equipment.

Transportation

Fayette local schools - Fayette, OH

May 2011 to November 2018

Was a sub bus driver that turned into full time. Before I was a sub office worker. Education

Winter Haven Senior High School - Winter Haven, FL August 1985 to June 1986

Commercial Driver's License (CDL)

Class B

Endorsements: S (School bus)) - P (Passenger vehicles) Skills

• Communications

• Positive person

• Quicken

• Computer Skills

• Telecommunication

• School Bus Driving

• Medical Scheduling

• Behavioral Health

• Bus Driving

• Accounts Receivable

• Typing

• Cash register

• Customer service

• Clerical experience

• EMR systems

• Telecommunication

• Driving

• Restaurant experience

• Documentation review

• Insurance Verification

• ICD-10

• Office Management

• Hospital Experience

• Medical Terminology

Awards

Transportation

April 2023

7 of us were honored and commemorated by Wauseon School Board for our Participation in two Christmas Parades

2nd place team of five in the Northwest Division Bus Rodeo Championship Recognized by Wauseon School for the Coat drive three of us bus drivers had. Awarded Distinguished American High School Student 2nd place in State of Michigan for 4H citizenship award Certifications and Licenses

CDL B

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