General Manager Customer Service
Resume:
Sarah Gialketsis
Longview, TX *****
*************@*****.***
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Over 10 years of Human Resoures knowledge; hiring, terminations, employee onboarding, employee conflict. Motivated business professional bringing 5 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Experienced manager offering 15 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Well-organized and highly analytical problem solver. Forward-thinking Manager with over 5 years of project management experience in manufacturing, retail, and food environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking individual with over 10 years of experience providing excellent service as a General Manager. Highly proficient in Excel, Microsoft, Powerpoint, work and more.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
JD BYRIDER / CNAC FINANCE - Marshall, TX
August 2021 to October 2023
Managed car dealership and staff for underwriting Bank CNAC, managed front house operations for JD Byrider. Well versed in calling accounts and handled paperwork for customer files, as well as audit preparation. Managed staff portfolios. Printed documents for sales of vehicles as well as built deal structure per what customer were financed. Managed lot inventory, stocked in cars. Managed GPS for all vehicles. Used contract writer and used banks standards and practices for operations of underwriting with CNAC. Trained in all departments, did hiring terminations and sent daily reports and stats. Handled lead distribution for store and Managed sales staff. Met with outside vendors to get more sales for store. Handled charge off and back off for store and well as outside vendors for wrecked vehicles. Spoke with autions and am well versed with titles and leins etc. Operated in top 25 store with reviews and referrals as a major contribution for achievement. Called past due loans and put out repossession requests as well as set up payment plans. Made schedules and managed employee and customer issues. Calls planners for sales and for collections.
General Manager (GM)
Aarons - Marshall, TX
September 2019 to September 2021
Handle day to day operations, from Scheduling to inventory. Maintain over 930 accounts for all customers who lease to own.Conflict resolution with employees as well as customers. Time management of staff and
/Longview, TX
floor control. Trained and coached sales managers, account manager and many other members. Stage floor and use merchandise standards. Make schedules, timekeeping. PNL proficient.Handles all service request and deals with company's like GE, Samsung, LG and more.Conflict resolution with customers. Order supplies and weekly inventory. Understands pre-tax profit and Gap. Handles all returns and new customers. Make phone calla for non renewed customer and well as sales calls and marketing.Called all non-renewed customer and worked out payment plan etc. General Manager
Southern Multi Food-Taco Bell - (GM)
February 2016 to August 2019
Managed and operated a restaurant to a full capacity of up to 20 employees. Reliable to keep scheduled inventories for all products sold within restaurant. Made schedules and wrote paychecks.to all employees.
Did accounts payable and receivable. Managed day to day operations as well as quarterly taxes. Managed shift change as well as interviews for prospective employees. Business Owner/Manager
Don Giovannis - White Oak, TX
February 2013 to January 2016
Managed and operated a restaurant to a full capacity of up to 20 employees. Reliable to keep scheduled inventories for all products sold within restaurant. Made schedules and wrote paychecks.to all employees.
Did accounts payable and receivable. Managed day to day operations as well as quarterly taxes. Managed shift change as well as interviews for future employees. Served as a general manager and as a business owner.
Admissions Representative
Vista College - Longview, TX
January 2010 to December 2013
Made on average of 200 calls per day to reach prospective students. Gave tours of campus to prospective students wanting to further there education. Handled intake of each individual student for their each individual needs. Handled paperwork for each student as well as there fafsta. Interviewed each student and did a power point display to show what programs we have to offer and what would be a good fit for them. Kept in touch with all students to ensure all prospects will either continue their education or move on to graduation.
Education
Associate in Nursing
University of Nevada - Las Vegas, NV
2011 to 2013
Skills
• Communications (10+ years)
• Problem Resolution (7 years)
• Customer Service (10+ years)
• Financial Aid
• Accounts Payable
• Bookkeeping
• QuickBooks
• Accounts Receivable
• Tax Experience
• Management
• Human Resources
• Account Reconciliation
• Conflict Management
• Payroll
• Office Management
• Interviewing
• Marketing (5 years)
• Field management (4 years)
• Leadership Experience (7 years)
• Supervising Experience (7 years)
• Maintenance Management (5 years)
• Mechanical Knowledge (5 years)
• Internet sales (4 years)
• Budgeting
• Business Development (6 years)
• Customer Support (6 years)
• Negotiation (5 years)
• Outside Sales
• Recruiting
• Bank Reconciliation
• Excel (6 years)
• General Ledger Accounting
• Retail sales
• Store management
• Merchandising
• GAAP
• Microsoft Dynamics GP
• Account management
• Windows
• Product demos
• Heavy lifting
• Warehouse management system
• Kronos
• Customer relationship management
• Sales management
• Training & development
• Inside sales
• Ceridian
• Employee relations
• Dayforce
• Direct sales
• SAP
• Profit & Loss
• Retail sales (8 years)
• Retail management
• Benefits Administration
• Manufacturing
• Social media management
• Upselling
• Appliance repair
• Financial Report Writing
• Presentation skills
• Employment & labor law
• OSHA
• Analysis skills
• Financial analysis
• Loan processing (5 years)
• Financial analysis (9 years)
• Accounting (8 years)
• Contracts
• HRIS
• Analytics
• Computer networking
• Process improvement
• Restaurant experience
• Restaurant management
• P&L Management
• Sales, retail, customer support (8 years)
• Finance and accounting (3 years)
• Marketing (7 years)
• SOX
• Auditing
• Journal Entries
• Sage
• Forecasting
• Advertising and publication (7 years)
• Event Planning
• Marketing, Advertising & Public Relations (7 years)
• Contract negotiation
• CRM software
• Communication skills
• Microsoft Excel
• Salesforce
• Microsoft Access
• Customer service
Certifications and Licenses
Driver's License
Professional In Human Resources
TABC Certified
Food Handler Certification
Certified Notary Public
September 2020 to September 2024
Assessments
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Outside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
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