Cyber Security Customer Service

JAQUAN BODDEN

Phone: 617-***-**** • E-mail: ************@*****.***

SUMMARY

Experienced tech support professional with a background in web development, editing, and security. Currently pursuing a Cyber Security certificate. Eager to leverage skills in incident monitoring, SIEM tools, and customer service to excel as a Cybersecurity Analyst. Strong communicator and quick learner, committed to ongoing professional development. EDUCATION

Cyber Security Student, Cyber Warriors

February 2024 - August 2024

• 800+ hours of class time with 30 labs with a minimum of one hour each lab

• Proficient in cybersecurity concepts including penetration testing, vulnerability assessment, incident response, and SIEM tools

• Relevant coursework: Incident Monitoring, SIEM Tools, Identity Access Management

(IAM), Vulnerability Scanning

Associate in Accounting, Quincy College

EXPERIENCE

Web Editor, FRNDS Inc., Boston, MA April 2022 - Present

• Designed and published engaging web content using JavaScript, XML, HTML, and CSS, increasing website traffic by 20%.

• Conducted regular vulnerability assessments, decreasing the risk of cyber-attacks by 30%.

• Performed incident monitoring and response using security tools such as Wireshark and Nessus.

• Utilized Metasploit for penetration testing to identify and mitigate security vulnerabilities.

Operations Manager, Seymore Green, Roslindale, MA

June 2019 – March 2022

• Spearheaded inventory management, maintaining precise stock levels and implementing effective replenishment strategies.

• Led a team, providing training and guidance to optimize productivity.

• Collaborated on sales promotions, increasing sales revenue by 22%. Operations Manager, Office Max, Boston, MA

May 2017 – May 2019

• Ensured employee compliance with company policies and procedures, maintaining a safe working environment.

• Supervised retail associates, driving sales targets and meeting customer service goals.

COMPUTER SKILLS

• Proficient in cybersecurity concepts including penetration testing, vulnerability assessment, incident response, and SIEM tools.

• Familiar with security tools such as Wireshark, Metasploit, Nessus, Cisco Duo, Carbon Black, and PingCastle for network analysis, penetration testing, and vulnerability scanning.

• Experienced in incident monitoring and SIEM tools for identifying and escalating security issues.

Contact this candidate