Customer Service Shift Leader

ES

ELLEN SHELTON

**************@*****.*** 423-***-**** Johnson City, TN 37615

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Production Reporting

Equipment Troubleshooting

Team Leadership

Policy and Procedure Enforcement

Safety processes and procedures

POS System Operation

Security Procedures Adherence

Inventory Counts

Shift checklists

Sales and Upselling

Shift Paperwork Completion

POS Deletions

Staff Supervision

Policy Enforcement

Cash Handling

Rules Enforcement

Professional Appearance

Creative Problem-Solving

Role Modeling

Positive Attitude

Employee Attendance Monitoring

Team motivation

Customer Service Management

Bojangles' Famous Chicken 'n Biscuits

Johnson City, TN

Shift Leader

11/2021 - Current

Provided exceptional customer service and maintained a positive attitude throughout the shifr

Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Resolved customer complaints promptly and professionally. Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Dunkin' Donuts Johnson City, TN

Over Night Baker

09/2021 - 11/2021

Followed recipes precisely to produce a variety of breads, pastries, muffins, cakes and other baked goods.

Baked items according to set schedules including overnight shifts. Arbys Resturant Johnson City, Tennessee

Cashier

02/2020 - 03/2021

Answered customer inquiries regarding store policies and procedures. Ensured compliance with all safety regulations within the store environment.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Summary

Skills

Experience

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