Finance Manager Customer Service
Resume:
Chad Kay
Largo, FL *****
************@*****.***
I am a seasoned automotive finance manager with over 12 years of experience in the industry. Proven success in working with customers to secure the best possible financing options and rates for their vehicle purchase. Experienced in all areas of automotive finance, from new to used car sales to lease and contract negotiations.
Willing to relocate to: Clearwater, FL - Tampa, FL - Largo, FL Authorized to work in the US for any employer
Work Experience
Finance Manager/Trainer
Lunge Auto Center - Fargo, ND
May 2023 to Present
Process new vehicle loans and leases and process used vehicle loans. I also train new employees and current employees
Finance Manager
Bismarck Motor Company - Bismarck, ND
May 2017 to April 2023
Processed and approved new and used car loans for customers. Bismarck Motor Company has 4 manufacturers. Volkswagen, Hyundai, Nissan, and Honda. I am responsible for e-contracting and knowing all programs for leasing and financing. Implemented processes that streamlined the application process, reducing processing time by 20% on average.
Trained staff on proper documentation procedures to ensure compliance with federal regulations regarding auto lending practices.
Finance Manager
Veracity Motors - Bismarck, ND
September 2013 to May 2017
This was a used car dealership.
Negotiated terms for customers with poor credit.
Reduced delinquency rate by 20% through improved customer service and education on financing options.
Sales
Cedric Theel Toyota - Bismarck, ND
January 2009 to September 2013
Customer service is #1.
Continuously followed up with new and past customers. My average sales were 17 plus cars per month
Education
High school diploma
Mohall Public School - Mohall, ND
August 1982 to May 1986
Skills
• Industry Knowledge. Finance (10+ years)
• Accounting (10+ years)
• Credit (10+ years)
• Interest Rates.
Technical Skills. MenuSys (10+ years)
• Dealertrack (10+ years)
• Extranet (5 years)
• inHonda (5 years)
• Excel (10+ years)
• Word (10+ years)
• Outlook.
Soft Skills. Communication (10+ years)
• Customer Service (10+ years)
• Leadership (10+ years)
• Negotiation (10+ years)
• Teamwork (10+ years)
• Conflict Resolution. (10+ years)
• Human Resources (10+ years)
• Recruiting (10+ years)
• Employee Orientation (5 years)
• Interviewing (10+ years)
• Microsoft Office (10+ years)
• Management (10+ years)
• Organizational skills
• Time management
Certifications and Licenses
Driver's License
Motorcycle License
Contact this candidate