Data Entry Customer Service

Manivanh Keopha

509-***-**** I **********@******.*** I Spokane, WA 99207 I linkedin.com/*******@*****.***

Summary

I am actively pursuing new opportunities to apply my extensive experience in the medical field, which includes 22+ years in customer service, data entry, insurance appeals, denials, collections, reconciliation, and process improvement. I am now seeking a more diverse role within the Medical Field where I can leverage these skills and continue to grow professionally.

Skills

Microsoft Office Suite, including Word and Excel

Excellent Communication

Payment posting and reconciliation

Excellent organizational and time management

Billing Software and Systems, including XiFin, and Change Health Care (Athena)

Attention to Detail

Ability to analyze and Interpret Data

Knowledge of Medical Coding and Terminology

Expert in working denials

Experience with insurance verification and claim processing on websites and insurance portals

Knowledge of billing regulations and compliance

WORK EXPERIENCE

Incyte Diagnostics I Medical Billing Lead Spokane, WA I 10/2001 – Present

Responsible for leading a team of 25+ across multiple states through billing processes, including invoicing, payments, and resolving any billing issues.

Monitor billing department KPIs

Maintained top staff satisfaction, including motivation of staff during COVID pandemic

Developed Macros to improve workflow reducing manual work by 30%

Developed workflow to include formulas to balance daily posting, reducing staff time by 20%

Oversaw client billing for 30+ clients monthly.

Developed onboarding program addressing all training for new hires.

Developed and Implemented COVID billing process encompassing client, insurance and HRSA uninsured programs.

Update insurance information, patient demographics, missing information & document all communication in patient accounts notes

Meet daily KPI’s, work appropriate queues, and assist in working backlog in Medical claims.

EDUCATION

Spokane Community College I AA of Medical Billing Specialist GPA 3.8 09/1997 – June/2000

REFERENCES UPON REQUEST

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