Data Entry Title Insurance

LORENA JAIMES

Fullerton, California *****

714-***-**** - ******.******@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Hardworking and Detail-oriented team player with strong organizational skills. Ability to handle multiple priorities with a positive attitude. Highly efficient planning, problem-solving, and communication skills. Responsible, punctual and productive professional when working with little to no supervision. SKILLS

Teamwork orientation Attention to detail

A/P and A/R expertise Billing and Invoicing

Data Entry Procedures Deadline and Time Management Document Review Proficiency Title Insurance Understanding Professionalism and Ethics Teamwork orientation

WORK HISTORY

03/2020 to 01/2023 Title Assistant/Data Entry

Lennar Title – Placentia, CA

Created and processed Title Insurance Policies into the Database Collaborated with escrow officers and agents to resolve any discrepancies found on customers accounts ensuring a smooth month end closing. Achieved high levels of accuracy in processing Title Insurance policies while adhering to strict deadlines.

Monitored multiple inboxes from Lenders, Escrow Officers and customers for any policies requests. Emailed policies as requested.

Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

Gained great knowledge in various Title Documents, Title procedures and Microsoft Teams

I worked remotely from my home under minimal supervision 04/2015 to 02/2020 Data Entry Clerk

North American Title – Placentia, CA

Completed data entry tasks with accuracy and efficiency. Followed established procedures to enter and process data correctly Verified accuracy of data entered into system to produce error-free month end closing.

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Monitored different incoming emails from Lenders, Escrow and Title officers with any requests for documents.

Created Closing Protection Letters (CPL's) and emailed to Lenders and Officers. Worked Remotely from my home 1-2 times per week.

04/2012 to 11/2014 Data Entry Technician

Orange County Registrar Of Voters – Santa Ana, CA

Sorted registration forms and separated them according to form type. Entered Registration forms in EIMS system software. Proofed registration forms already entered, corrected any keying errors or discrepancies.

Entered vote by mail applications; 1 time vote by mail or permanent vote by mail voters.

Processed vote by mail ballots by verifying their signatures with an old signature on file in the system.

Scanned the roster books on election night of all the voters that had voted and sorted books by precinct number order.

Worked efficiently and in a timely matter making sure everything goes smooth for closing deadlines

05/2008 to 10/2010 A/R Billing Coordinator

Republic Services – Anaheim, CA

Answered telephone calls with friendly demeanor and full knowledge of billing department processes.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Reduced billing errors through consistent review and reconciliation of account discrepancies.

Posted cash, checks, and credit card payments utilizing AS 400 Software to customer Accounts.

Reconciled customers account records for end of month closing Processed check refunds to customers due to overpayments on their accounts resulting an improvement in customer loyalty.

Researched and analyzed customer account history to verify credits/past due accounts directed to the correct customer.

Participated in the transition from AS 400 to INFOPRO software, assuring a smooth consistent work flow.

06/2005 to 05/2008 Data Entry/Office Assistant

Republic Services – Anaheim, CA

Managed daily data entry and kept clerical information accurate and up-to-date. Prepared a daily spreadsheet on excel with all the credit card payments taken the day before and made sure that everything balanced. Gained knowledge in various accounting procedures in both A/P and A/R departments.

Helped to cover the front reception desk

-While at the front desk, helped with directing of phone calls to the appropriate departments.

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. 02/2003 to 04/2005 Data Entry Clerk

ExacTax – Anaheim, CA

Completed data entry tasks with accuracy and efficiency. Responsible of Imputing customers information from their paper tax forms into the computer system.

Followed established procedures to enter and process data correctly. Ability to key a minimum of 45 wpm and use of 10key Proofread and applied my own judgment to be able to read different types of handwritten

tax forms.

EDUCATION

No Degree: General Studies

Santa Ana College - Santa Ana, CA

High School Diploma

Katella High School - Anaheim, CA

LANGUAGES

Spanish

Native or Bilingual

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