Security Clearance Information Systems
Resume:
Uwen T. Hall
Upper Marlboro, Md *****
******@*******.***
Security Clearance:
Top Secret /SCI Polygraph
Education:
B.S., Information Systems, University of Maryland-Baltimore County, Baltimore, MD, 1999
M.S., Computer Science, the Catholic University of America, Washington, D.C., 2007
Certifications:
·Citrix Certified Professional - XenDesktop 7.6 (CCP-V)
·Citrix Certified Professional - XenDesktop 7.15 (CCP-V)
·Citrix Certified Enterprise Engineer for Virtualization (CCEE)
·CompTIA Security+ Certified CE
·VCP VSphere 6.7
·Microsoft Azure Architect Design Certified
·Aws Associate Certified
Work Experience:
Title: Citrix Engineer
Work Site: 8510 Cinder Bed Road, Lorton Va. 22079
Employment Dates: April 2024 to Present
Lead design, performance-monitoring, tuning, scripting, upgrades and maintenance of production Citrix systems
Test, upgrade, and migrate virtual environments and components, while ensuring that change management and defined security protocols for all assigned systems are executed in accordance with Govt Agency policies and procedures.
Troubleshoot applications within a Citrix environment.
Identify and resolve issues to maintain a high level of performance and user experience.
Contribute as a subject matter technical expert for Citrix Virtual Apps and Desktops administration and maintenance/operations/troubleshooting and all elements related the Citrix VDI environment.
Deploy and manage Citrix XenApp, NetScaler, StoreFront, Web Interface, and associated environments.
Configure and manage Citrix XenDesktop.
Upgrades, patching, migratations.
Manage and maintain Citrix VDI environment with Microsoft based servers.
Use Active Directory, GPOs, DNS, NFS and related enterprise management systems to optimize the Citrix Vdi environment.
Gather requirements, design, and deploy Citrix Vdi based solutions to meet business needs.
Troubleshoot end user issues related to Citri Vdi environment.
Create and maintain documentation of Citrix environment processes.
Deploy, test and maintain Citrix PVS and/or AppLayering golden images.
Maintain XenDesktop non-persistent VDI environments.
Provide support to customers and developers to deliver their applications via Citrix XenApp.
Diagnose and troubleshoot Citrix site availability and performance issues and engage Citrix as needed.
Title: Virtual Desktop Engineer Senior
Work Site: Remote
Employment Dates: April 2023 to September 2023
·Provides engineering support to virtualization management of the desktop/laptop operating systems.
· Provide an improved flexible and evolving enterprise IT environment to support the customers mission IAW DoD policies and procedures using industry best practices.
·Architects, plans, engineers, and implements desktop virtualization technology and solutions.
·Integrates approved images into the customer's virtual desktop/laptop environment to allow direct connection to the cloud.
·Manages end-user applications and software for desktops/laptops, and applications hosted in the VDI environment.
·Coordinates with network, server services, and security teams to resolve issues and ensure a consistent and compatible configuration across the client infrastructure.
·Facilitates automated software deployment, as well as image creation and compatibility.
·Ensures security compliance through patching, encryption, configuration management, energy management, remote device management, and reporting/visibility.
·Resolves issues involving end-user hardware or software in the virtual environment.
·Provides technical support for computing platforms for desktops, laptops, and mobile devices; device configuration, technical refresh, and migration of customer data from one machine to another; and cradle-to-grave service activities.
·Coordinates with technicians to develop and maintain Group Policy Objects (GPOs) and performs/directs testing.
·Creates Gold Images for E-VDI.
·Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of virtualization.
·Develops knowledge articles related to virtualization and VDI environments.
Title: Systems Administrator at TSM Solutions/Leidos
Work Site: 6361 Metro Park Lane, Alexandria Va. 22150
Employment Dates: April 2021 to Present
·Worked as part of the team to upgrade a XenApp/XenDesktop 7.6 on Windows Server 2012R2 and ESXi 5.5 to XenDesktop 7.15LTSR on Windows Server 2062 R2 with vSphere 6.7 Hypervisors, Citrix Storefront 3.x as well as SQL 2016R2 Clustered configuration.
·Worked as part of a team to provide engineering/architectural expertise in the administration and documentation of a Citrix XenApp/XenDesktop environment using Microsoft SCCM and Appsense in a VDI environment to host virtual desktops, manage profiles and stream applications.
·Administer VMware virtual environment using vSphere spanning multiple data centers and networks
·Install and configure VMware vCenter Server
·Install and configure VMware ESXi hosts
·Perform troubleshooting of existing environment and new deployments in VMWare servers
·Conduct active monitoring of environment and respond to alerts and errors
·Document, review, and update system administration guides and procedures
·Configure and troubleshoot vSAN, ISCSI, and NFS datastores
·Assist other system administrators with troubleshooting virtual machines (Microsoft, RedHat, Ubuntu, etc.) and virtual desktops.
·Mentor junior team members.
·Support operations across multiple geographic locations and networks.
·Develop solutions to complex technical issues.
·Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis, engineering technical assessment and process improvement initiatives.
·Interacting with customers and senior managers to handle service requests, inquiries, and problems.
·Experience with vSAN including server side configuring, management, and troubleshooting virtual storage.
·Experience with NSX virtual networking including installing virtual switches, configuring, VLANs/subnets, and NSX command line.
·Experience with datastore management utilizing ISCSI and NFS.
·Experience with configuring and scheduling automated backups.
·Experience with creating and managing snapshot policies.
·Familiarity with Hyper Converged Infrastructure (HCI) solutions such as Dell VXRail.
·Experience with performance monitoring, tuning, and optimization of VMware environment.
·Experience with troubleshooting VM/VDI errors.
·Experience with creating and troubleshooting automation scripts using PowerShell and PowerCLI.
Title: Citrix Engineer at Leidos
Employment Dates: December 2015 to April 2021
Employment Dates: General Dynamics from December 2015 - April 2018
Employment Dates: Rocyce Geo Inc. from April 2018 – September 2019
Employment Dates: Leidos\The Curious Group from September 2019 -April 2021
Work Site: 6990 Walker Lane, Alexandria Va. 22150
·Designed and deployed XenApp/XenDesktop 7.6. 7.7, 7.9, 7.11, 7.12, 7.13 and 7.15 on Windows Server 2012 R2 and 2016 using vSphere 6.0, 6.5 and 6.7 Hypervisors, Citrix Web Interface 5.4, Citrix Storefront 3.x as well as SQL 2008R2 Mirrored configuration and SQL 2014 Clustered configuration
·Worked as part of a team to provide engineering/architectural expertise in the design, deployment and documentation of a Citrix XenApp/XenDesktop and Microsoft App-V VDI environment to host virtual desktops and stream applications.
·Built a Citrix Storefront 3.x server. Synched and propagated changes from the primary to the secondary Citrix Storefront server.
·Configured the NetScaler 12.x Load Balancing group attached to the NetScaler VIP to load balance Storefront traffic.
·Upgraded Netscaler 10.5 to 11.x and 12.x via GUI and command line.
·Created VIPs on Netscaler 12.x, bound certs, configured SSL bridges, monitors and service groups.
·Upgraded Citrix License server from 11.15, imported license files and configured XenDesktop 7.x and XenApp 7.x to use said license server.
·Configured terminal server license server for Windows 2008 and Windows 2012R2 servers.
·Managed vSphere 5.x and 6.x hypervisor environments. Duties include creating templates, creating VMs from template, attaching/removing VMDKs, configuring and tagging vLANs, moving VMs between hosts and data stores, creating ESXi hosts and upgrading VM virtual hardware specifications.
·Lead a team of 4 engineers to oversee end to end System Development Life Cycle (SDLC) of Citrix VDI architecture/design to system deployment, side by side functionality and complete migration to a more modern environment
·Created OUs, check out, assign and modify policies attached to OUs, move objects between OUs and manage user accounts through Active Directory
·Configured a SQL 2014 cluster including the primary, secondary and listener nodes as well as maintenance plans, permissions and storage UNCs for log files. Additionally, failed back and forth between primary and secondary nodes
·Created SOPs, build guides, trouble-shooting guides and overall design documentation for XenApp 7.x, Citrix Provisioning Server 7.x, XenDesktop 7.x, Storefront 3.x and NetScaler 10.x-12.x and SQL 2014 cluster configurations
·Familiarity with Amazon AWS cloud infrastructure environment
·Collaborated with Virtual Infrastructure, Active Directory Engineering, Desktop Engineering and Software Development teams to ensure project timelines remain intact, systems are hardened and security guidelines were implemented.
·Use PowerShell scripts to perform functions in the environment such as publishing applications, managing user sessions, managing desktop delivery controllers and reclaiming storage.
Title: Citrix Engineer at JITSPP
Employment Dates: July 2015 to October 2015
Employer: NetCentrics\Haystax Inc.
Work Site: 4800 Mark Center Drive Alexandria VA 22206
·Managed a XenApp 6.5 on Windows 2008R2 farm.
·Designed and Implemented a XenApp 7.6 farm on Windows Server 2012
·Configured monitors and VIP on Big IP F5 Load Balancer
Title: Citrix Engineer at the State Department Office of Diplomatic Security
Employment Dates: December 2014 to July 2015
Employer: Zolon Technologies
Work Site: 1801 N. Lyn Street, Rosslyn VA.
·Designed and deployed XenApp 6.5 on Windows 2008R2 Virtual Servers using a XenServer 6.2 Hypervisor, Citrix Web Interface 5.4 and a SQL 2008R2 Mirrored configuration
·Configured Netscaler MPX 8200 to add a new Citrix Web Interface virtual server and bind services to the VIP of that virtual server
·Imported and installed renewal licenses for XenApp 6.5
·Created Services and Virtual Servers on a Netscaler 10.x and 9.3
·Designed and Deployed a XenDesktop 7.1 environment with 2 DDCs, 2 Citrix Provisioning 7.1 servers, 50 Windows 7 Virtual Machines in two catalogs using a XenSever 6.2 Hypervisor
·Upgraded Citrix Web Interface 5.4 to Citrix Storefront 2.1
·Configured Single Sign on Citrix Storefront 2.1
·Used commands on the Console of a XenServer host to reset single and multiple virtual machines
·Used MS Power Shell Scripting to perform tasks such as migrating a XenDesktop farm from one database to the next and releasing connections as well as setting VMs in catalogs to reboot at log off.
·Installed and configured Citrix Edgesight 5.4
Title: Citrix Engineer at the Federal Bureau of Investigations
Employment Dates: March 2014 to December 2014
Employer: AMS Technologies/Technica Inc.
Work Site: 935 Pennsylvania Avenue, NW Washington, DC 20535
·Designed and deployed XenDesktop 5.6, 7.1 and 7.5 environments using Mcs and Pvs; Web Interface 5.4 and Storefront 2.1; and SQL 2012 Express and SQL 2008 R2 on Windows 2008 R2 Server OS for approximately 10000 users
·Configured Netscaler MPX 8200 and Configure Netscaler VPX
·Upgraded Operating System on Netscaler MPX and VPX
·Installed licenses based on MAC address of Netscaler VPX
·Created a Netscaler MPX HA pair
·Added STA servers via the GUI to a NetScaler
·Installed Web Interface on the Netscaler by using the tar and java files
·Created Services and Virtual Servers on a Netscaler 10.x
·Upgraded XenDesktop 5.5 to 5.6 and to 7.1
·Upgraded Pvs from 6.1 to 7.1
·Upgraded Citrix Web Interface 5.4 to Citrix Storefront 2.1
·Configured a Nutanix based VDI environment
·Used MS Power Shell Scripting to perform tasks such as migrating a XenDesktop farm from one database to the next and releasing connections as well as setting VMs in catalogs to reboot at log off
·Installed and configured Citrix Edgesight 5.4
·Configured Wyse thin clients
Title: Citrix Engineer at the Department of Treasury
Employment Dates: November 2013 to March 2014
Employer: Blackstone inc/CRTG
Work Site: 717 14th Street Northwest Washington Dc 20005
·Built and deployed Virtual Desktop Infrastructure (VDI) solutions using XenDesktop 7.0 and Provisioning Server 7.1 for an organization of 1200 users
·Deployed Edgesight 5.4 to a XenApp 6.5 environment and XenDesktop 7.0
·Configured IIS for SSL certification used to create secure Storefront 2.0 Stores
·Installed and Configure Citrix Receiver 3.4, 4.1 from the command line for use with both Secure Storefront 2.0 stores, Non-Secure Storefront 2.0 stores and Web Interface 5.4 service sites
·Configured Citrix Policies for streaming application pre-launch on the VDI
·Created and deployed persistent and non-persistent VDIs using vSphere 5.1, XenDesktop 7.0 and Provisioning Server 7.0
·Virtualized and streamed a Windows 2008R2 and a Windows 7 Desktop OS using Provisioning Server 7.0
·Configure boot files using Provisioning Server 7.0
·Load balanced traffic between two Provisioning Server 7.0 servers
·Maintained, patched, updated, configured vDisks on Provisioning Server 7.0
·Migrated virtual machines between data stores, hosts and clusters using vSphere 5.1
·Mounted Vmdk on different VMs using vSphere 5.1
·Configured settings for VMs such as Ram, Cpu cores, hard drive space using vSphere 5.1
·Virtualized Microsoft applications and deliver to users across a large organization with complex security and access rules using both XenApp 6.5 and XenDesktop 7.0
·Created and configure VDI Delivery Groups and Machine Catalogs using XenDesktop 7.0
·Managed virtual application delivery using XenApp 6.5
·Configured and administer Active Directory 2008R2 environments
·Expertise with core Citrix XenApp 6.5 and XenDesktop 7.0 services including, but not limited to, Zones, Citrix License Server 1.1.0, Desktop Delivery Controller, Provisioning Services 7.0, Policy Management and Citrix Storefront.
·Architect, Engineer, Build and Support experience in a VDI infrastructure utilizing Citrix XenDesktop 7.0, Citrix Provisioning Services 7.0
·Citrix administration and VDI deployment on VMware vSphere 5.1
·Implemented Citrix Provisioning Services 7.0 and maintain it consistent with client's goals, industry best practices, and security requirements.
·Support and mange Citrix VDI environment that includes Windows 7 and Windows Server 2008 r2 vDisks
·Designed, documented, and planned medium to large scale XenApp, XenDesktop VDI implementation projects
·Expertise with core Citrix XenApp and XenDesktop services including, but not limited to, Zones, License, Desktop Delivery Controller, Provisioning Services, Policy Management, Citrix Profile Management 4.1, Storefront 2.0 and Web Interface 5.4.
·Supported a VDI infrastructure utilizing Citrix XenDesktop 7.0, Citrix Provisioning Services.7.0
Title: Citrix Engineer at the State Department
Employment Dates: January 2013 to August 2013
Employer: Saic
Work Site: 2025 E Street Northwest Washington Dc 20006
·Performed onsite and remote Tier 3 technical support for Microsoft Server 2003/2008 R2, BES, Citrix XenApp 6, 6.5, Citrix XenDesktop 5, VMware ESX 4.1, Juniper VPNs, Firewall/proxy, Enterprise networks, and Active Directory integration, supports Citrix XenApp 6 servers and application technology infrastructure, design, implementation, management, maintenance, and troubleshooting
·Responsible for Tier 3 escalations through Remedy for Citrix XenApp 6, Citrix XenDesktop 5, Citrix NetScaler 9.x, Juniper SA, and Mobile Computing per resource engineering groups and assignments
·Performed Microsoft Server 2008 R2 and Server 2003 builds, application installations, configurations, Group Policy and Active Directory policy creations
·Developed monitoring rules and application solutions for operation teams
·Performed system maintenance, and trouble shooting, traffic and performance analysis per resource engineering group and assignment
·Modified and created web server infrastructure with scripts, programmatic enhancements and upgrades
·Worked in conjunction with the quality assurance team to create and maintain all system build guides, technical drawings and schematics, and test plan
·Performed research, development, and testing in a lab environment prior to transitioning a product to production environment
·Assist with configuration of similar production and lab environments and notify lab management when production system changes
·Function as Tier 1 through 4 technical support for Citrix Infrastructure
·Communicated the status of all projects to client, senior technical engineering lead, or project manager on a consistent basis
Title: Senior Citrix Engineer at Defense Threat Reduction Agency
Employment Dates: September 2012 to December 2012
Employer: Teksystems Inc. /Lockheed Martin
Work Site: 8725 John J. Kingman Road Fort Belvoir VA 22060
·Built, documented and transitioned a XenApp 6.5, XenDesktop 5.6 with Provisioning Services 5.6 farm to support 2500 users
·Created and Administered Windows 2008R2 servers with VSphere 5.1
·Managed a VSphere 4.1 and 5.1 virtual server environment, cloned machines, created templates, created clusters, hosts, configured high availability and drs as well as other features
·Implemented thick and thin client solutions for the XenDesktop 5.6 VDI farm
·Administered NetScaler 9.1 to optimize and distribute traffic to a Citrix farm by configuring Access Gateway virtual servers, Load Balancing, Http Compression Policies and other features
·Function as Tier 1 through 4 technical support for the Citrix Infrastructure
Title: Citrix Engineer at the Federal Bureau of Investigations
Employment Dates: March 2012 to September 2012
Employer: Technica Inc.
Work Site: 555 11th Street NW Washington Dc 20004
·Built, documented and transitioned a XenApp 6.5, XenDesktop 5.6 with Provisioning Services 5.6 farm to a XenApp 7.1, XenDesktop 7.1, Citrix StoreFront 2.x and Citrix Provisioning 7.x infrastructure to support 1500 users
·Created Windows 2008R2 with VMware ESXi 5.0 Hypervisor
·Created documentation for the XenApp 6.5 and XenDesktop 5.6 farm
·Implemented thick and Wyse thin client solutions for the XenDesktop 5.6 farm
Title: Systems Engineer at the Office of the Secretary of Defense/Pentagon
Employment Dates: September 2009 to March 2012
Employer: CACI International Inc.
Work Site: 4800 Mark Center Drive Alexandria, VA 22203
·Administered a XenApp 4.5 and XenApp 5.0 server farm for 2500 users with Citrix Web Interface 4.5 and 5.3, Secure Gateway 3.0, Secure Gateway Proxy 3.1.3 and EdgeSight 5.2 Server
·Edit DNS entries for the XenApp Web Interface and XenApp Secure Gateway
·Configured XenApp 5.3 Web Interfaces
·Configured XenApp STA Servers, Secure Gateway and Secure Gateway Proxies for XenApp Server 4.0 and XenApp 5.0 farm
·Edit DMZ settings on a Web interface 4.5 Server for external connection to a XenApp 4.0 Farm
·Configured XenApp 4.0 and XenApp 5.0 Server on 32 and 64-bit Windows 2003 Servers
·Maintained 32 and 64-bit Windows Server 2003 Servers
·Stigged Windows 2008 Servers as well as 32 and 64-bit Windows Server 2003 Servers
·Administered Virtual Windows 2003 and 2008 servers in both a VMware 3.5 and Vsphere 4.0 environment
·Pushed patches to Windows 2003 and 2008 Servers with a Shavlik Server version 7.5 and a WSUS Server
·Administered SSL VPN, IPsec and Cisco vpn clients
·Managed (online, offline, failover) Servers through VERITAS Cluster Manager
·Configured a Desktop Authority (Scriptlogic) version 7.81 Server to manage user environment settings
·Managed Servers through HP Invent Integrated Lights Out (iLO)
·Used Remedy 7.1 application to document trouble tickets and work requests through SharePoint Server 2007
·Managed email accounts using Microsoft Exchange 2005 then 2007 Server
·Administered blackberry devices and accounts using a Blackberry Server version 4.1 and 5.02
Monitored network resources with Microsoft Operations Manager (MOM 2005) and Systems Center Operations Manager (SCOM 2007)
Title: Network Engineer the Office of the Secretary of Defense/Pentagon
Employment Dates: April 2009 to September 2009
Employer: Insight Global as a sub contractor to CACI
Work Site: 1235 South Clarke St Arlington, VA 22203
·Administered a Citrix XenApp 4.0 Citrix Farm
·Migrated Citrix XenApp 4.0 Farm to a XenApp 5.0 Farm
·Patched the Citrix/XenApp Farms with a Shavlik and WSUS server
·Modified GPOs and DNS entries as part of disaster recovery exercises for the XenApp Farm
·Created Snapshots of Citrix Servers using VMware
Title: Senior Communications Engineer at Carderock Navy Base
Employment Dates: September 2008 to April 2009
Employer: BCI Inc.
Work Site: 9500 MacArthur Blvd, Bethesda Md 20817
·Scanned the network with Eeye Retina 5.x to identify vulnerabilities
·Administered a WSUS Server to distribute security updates
·Administered a Symantec Endpoint Protection Manager Server to provide advanced threat protection
·Built an HBSS 2.0 server to monitor and block intrusions by using signature and behavioral protection
·Remediated Windows XP, Windows Server 2003, Macintosh hardware, Cisco devices, Linux and UNIX equipment
·Use tools such as CDNET to move objects between Vlans
·Supervised a team of 5 interns and full time employs to patch and remediate servers and desktops
Title: Senior Systems Administrator at Washington Headquarters Services/Pentagon
Employment Dates: September 2007 to September 2008
Employer: Chronos, Inc.
Work Site: 1400 Defense Pentagon, Arlington Va 22202
·Worked with MetaFrame XenApp Client 6.x to 10.x, PNAgent 10.x, Streaming Profiler 1.1, Streaming Profiler Client, Web Interface 4.6 and Citrix Access Gateway 4.5
·Configured GPOs for the Server farm at the Organization Unit level
·Configured local security settings for Windows 2003 Servers
·Publish applications through Citrix Program Neighborhood
·Patched Citrix server farm with latest Windows 2003 and Citrix Presentation 4.5 updates
·Administered a Tivoli Storage Manager Version 5.3.4.0 server
·Worked with the following hardware: Dell Power edge 2850, Dell Power edge 6850, HP ProLiant DL360 and HP ProLiant DL380 Servers running Windows Server 2000 and 2003 Operating System
·Installation and configured an IIS 6.0 Web server
·Worked with Microsoft clusters
·Gained experience with Blade Servers and increased my knowledge of Citrix Web Interface to include Program Neighborhood Agent Site configuration and authentication
·Learned DOD hardening methods such as Gold-disking and Stigging servers
Title: Senior Systems Administrator at Washington Headquarters Services/Pentagon
Employment Dates: July 2007 to September 2007
Employer: Lockheed Martin
Work Site: 2651 South Clark St, Crystal City, Va 22204
·Administered Citrix Presentation 4.5 farm of IBM Blade Servers with Windows Server 2003 O.S and 9.x to 10.x on client on all client computers
·Configured GPOs at the Organizational Unit level
·Solved user connectivity and application access issues
·Updated servers with latest security patches for Windows 2003 and Citrix Presentation 4.5
·Created documentation about the Citrix Presentation 4.5 farm for use by management and technicians.
·Administered Tivoli Storage Manager Version 5.3.4.0
·Administered and hardened Dell Power edge 2850, Dell Power edge 6850, HP Proliant DL360 and HP Proliant DL380 Servers running Windows Server 2000 and 2003 OS
Title: Network Administrator at Bureau of Labor and Statistics
Employment Dates: July 2006 to July 2007
Employer: Bae Systems
Work Site: 2 Massachusetts Ave. NE Washington, D.C. 20212
·Administered a XenApp 4.0 farm for 2100 users nationwide.
·Upgraded Xpa and XenApp 3.0 servers to a Citrix XenApp 4.0 farm
·Migrated published applications from Windows 2000 servers running XenApp 3.0 servers to Windows 2003 servers running Citrix XenApp 4.0
·Used MacAfee Epo to update data files and scan engine for local and remote servers
·Managed Netbackup 6.0 mp 4 servers with over 3 dozen clients
·Tested and published applications on servers in the XenApp 4.0 farm
·Created Citrix XenApp 4.0 virtual Windows 2003 servers on a VMware ESX 3.0.1 server
·Used SMS to remote control clients and push software
·Wrote scripts to delete Citrix installations on client computers
·Created logon scripts to configure user’s Citrix sessions
·Created virtual servers on a Dell Poweredge 2850 server using VMware ESX version 3.0.1
·Worked with Exchange 2003 and Active Directory for 2003 OS
Title: Software/Network Engineer III at the Office of Personnel Management
Employment Dates: May 2002 to July 2006
Employer: Rmci Consulting
Work Site: 1900 E Street NW Washington, D.C. 20415
·Provided Citrix desktop and server support for over 4200 telecommuters on a XenApp 3.0 and 4.0 Citrix Farm.
·Administered a XenApp 3.0 server farm of 65 physical servers
·Supported remote VPN clients (dialup or high-speed internet using Cisco System VPN client version 3.5-4.6)
·Configured PCs for remote access using Citrix and Cisco VPN Client
·Solved LAN and VPN problems related to registry, Mal-ware, DNS, TCP/IP, ICA file and Citrix connectivity, local drive access, network drive access and telecommuter profiles
·Managed XenApp Xpe, 3.0 and 4.0 servers, Web Interface for XenApp 3.0, and 4.0, Citrix Secure Gateway 2.0, Cisco Systems VPN client versions 3.5 to 4.6, Cisco Secure ACS 5300 server, LANDesk remote control software as well as Windows 2003 Active Directory
Title: LAN Technician
Employment Dates: March 2002 to May 2002
Employer: ACS Defense
Work Site: ACS Defense, 1201 Eye Street, Washington, D.C. 20005
·Tier 2 LAN Technician for 80 users
·Managed user accounts with Novell, User Manager Then Active Directory
·Imaged and configured hardware including desktops and printers
·Tested and installed hardware and software before introduction to the LAN
·Imaged workstation with standalone server image
·Administered user accounts using Novell Netware 5.1, User Manager and Active Directory
Title: Circuit Engineer/Systems Analyst
Employment Dates: March 2000 to October 2001
Employer: ARBROS Communications
Work Site: 1100 Wayne Ave. Silver Spring, Md 20910
·Performed connectivity diagnostics with Tcp/ip utilities
·Patched and punched down cables into a PBX Supported Tier 1 and 2 help desks that provided support for nearly 500 users. Administered a Windows 98/NT/2000 environment as well as configured hubs, switches and network interface cards. Managed user and group accounts in Active Directory and
·Solved Tcp/ip, Dns, Wins, Dhcp issues
·Gained knowledge in network security, hardware, software and wiring
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