Production support

KALAMALLA SREENADH REDDY

PROJECT ENGINEER

CONTACT

*************************@*****.***

+91-630*******

YSR Kadapa, AP

EDUCATION

B.Tech.

Computer Science CBIT(JNTUA)

July 2017 - July 2021

YSR KADAPA, AP

GPA: 7.6

SKILLS

MySQL/SQL

HTML5, CSS3&XML

BizTalk

Java

JavaScript

UNIX/LINUX

RDBMS

Python

Testing (Postman)

GUI(WinSCP)

ServiceNow/JIRA

Production & Application Support

Splunk/Dynatrace

CAREER OBJECTIVE

Highly skilled Production Support Engineer with over 3 years of hands-on experience in Java application production support and workflow application handling. Demonstrates high-level analytical and critical thinking skills, with the ability to work independently and effectively coordinate with US-based teams. Adept at analysing and resolving data, production, and performance issues, and proficient in writing SQL queries to retrieve data.

WORK EXPERIENCE

WIPRO TECHNOLOGIES

SHELL

Oct 2021 – May 2024/ Bengaluru

·Provided expert-level production support for Java and J2EE applications, ensuring minimal downtime and high availability.

·Managed and resolved production issues, including data discrepancies, performance bottlenecks, and application errors.

·Conducted working calls and collaborated with business and planning teams to identify root causes and implement effective solutions.

·Developed and executed SQL queries to extract, analyse, and validate data as part of troubleshooting and reporting processes.

·Coordinated with the US-based team to ensure seamless communication and resolution of critical issues, maintaining SLA adherence.

·Handled BPMS and workflow applications, providing production support and ensuring efficient workflow management.

·Performed in-depth analysis of data and production issues, leveraging high-level analytical and critical thinking skills.

·Monitored application performance, identifying, and resolving issues to enhance system efficiency.

·Conducted training sessions for team members on workflow application handling and production support best practices.

·Provided L2 & L3 Technical support within SLA.

Project

Spam Filtering with Machine Learning Approach

Jan 2021- July 2021

Developed and designed a full stack Java application to enhance data privacy by automatically hiding spam words in outgoing communications.

Implemented algorithms to detect and replace inappropriate words in data with asterisks to prevent dissemination of offensive content.

Contact this candidate