Branch Manager Customer Service

Patrick Annor-Baah

Tawiah

Stafford, VA ***** 571-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Proven Branch Manager with a track record of enhancing customer satisfaction and streamlining operations at GN Bank and Best Point Savings and Loans. Skilled in Branch Operations Management and Relationship Building, adept at driving performance improvements. He achieved notable increases in efficiency and customer service quality, leveraging excellent work ethic and clear communication.

SKILLS Self-Motivated and Disciplined Clear Communication Attention to Detail Branch Operations Management

Customer Relationships Excellent work ethic

Relationship building and

management

Picking and Packing

WORK HISTORY WAREHOUSE WORKER 06/2023 to 06/2024

Decathlon Nantes, France

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Checked packages and merchandise for damage and notified vendors. BRANCH MANAGER 05/2015 to 09/2022

Best Point Savings And Loans Takoradi, Ghana

BRANCH MANAGER 07/2012 to 04/2015

GN Bank Takoradi, Ghana

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

P A

Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. ACCOUNTS OFFICER 11/2002 to 03/2009

Agate Enterprise & Transport Services Accra, Ghana Input vendor payments and updated accounts to reflect new balances. Ensured timely vendor payments by managing invoice processing and expense tracking systems.

Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.

Enhanced financial reporting efficiency with thorough account reconciliations and analysis.

EDUCATION MBA Business Management EXPECTED IN 08/2026 Trine University, Reston, VA

MBA Entrepreneurship EXPECTED IN 05/2025

Audencia Business School, Nantes, France

BBA Accounting 12/2010

Valley View University, Accra, Ghana

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