Team Member Dispatch Supervisor
Resume:
Cecilia Herrera
Professional Summary
Career Objectives: Oriented and driven professional looking to expand my knowledge for an opportunity putting my skills to practice and become successful in an organization.
Work History
Select Staffing Agency - Dispatch Supervisor
Edinburg, TX
01/2020 - Current
●Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
●Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
●Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
●Supervised shipping team of 6 employees.
●Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
●Divided and categorized cargo received and redirected shipments in response to customer requests.
●Handled day-to-day shipping and receiving overseeing numerous packages per day.
●Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
●Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
●Maintained strong vendor connections, including delivery structures and managing specific shipment or paperwork concerns.
●Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
●Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
●Built, managed and coached insourced and outsourced teams.
●Performed annual evaluations and reviews for large staff of employees.
●Identified individual employee's unique work styles and adapted management methods.
●Evaluated employee performance and coached and trained to improve weak areas.
●Developed training, task and process guidelines and communicated clear and concise directions to employees.
●Set overall vision and provided team leadership.
●Maintained compliance with company policies, objectives and communication goals.
●Worked with management team to implement proper division of responsibilities.
●Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
●Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Motel 6 Hotel - Housekeeping Attendant
Edinburg, TX
09/2019 - 12/2019
●Engaged with guests on room requirements and amenities to promote overall satisfaction.
●Kept building entryway glass clean and polished for professional presentation.
●Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
●Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
●Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
●Restocked room supplies such as facial tissues for personal touch with every job.
●Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
●Disposed of trash and recyclables each day to avoid waste buildup.
●Responded to requests from patrons for linens and toiletries.
●Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
●Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
●Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
●Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
●Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
●Swept, mopped, and vacuumed floors in rooms.
●Stocked bathrooms with toilet paper, towels, and toiletries.
●Maintained public and guest room floors by mopping, sweeping and vacuuming.
●Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
Select Staffing Agency - Supervisor LIME LINE
Edinburg, TX
07/2019 - 08/2019
●Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
●Maintained employee schedules to cover weekday, evening and weekend shifts.
●Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
●Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
●Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
●Managed onboarding tasks to support smooth adjustment and complete training for new hires.
●Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
●Monitored day-to-day production operations and identified methods to improve quality and efficiency.
●Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
●Followed and improved operating procedures and best practices for line production.
●Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
●Established clear priorities and production quality standards.
●Reworked positions and workflow based on individual abilities and production targets.
●Resolved issues quickly to maintain productivity goals.
●Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
●Set and revised production schedules to meet changing demands.
●Collaborated with internal teams to streamline operations across materials handling, production and shipping.
●Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
●Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
●Trained staff of direct labor employees to perform assembly and manufacture of product.
●Evaluated incoming materials for quality and amounts ordered.
Gentle Touch Home Health Care - Provider Assistant
McAllen, TX
12/2014 - 07/2019
●Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
●Delivered compassionate care to improve and enhance patient lives.
●Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
●Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
●Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
●Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
●Followed nutritional plans to prepare optimal meals.
●Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
●Developed rapport to create safe and trusting environment for care.
●Provided patients with assistance in completing daily tasks, effectively reducing daily burden on family members.
●Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
●Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
●Assisted disabled clients to support independence and well-being.
●Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
●Administered medication as directed by physician.
●Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
●Maintained clean, safe and well-organized patient environment.
●Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Motel 6 Hotel - Receptionist
Edinburg, TX
04/2014 - 11/2014
●Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
●Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
●Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
●Protected guest valuables with main safe or in individual boxes to maximize security.
●Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
●Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
●Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
●process reservations, check-ins and check-outs.
●Maintained transaction security by verifying payment cards against identification.
●Kept accounts in balance and ran daily reports to verify totals.
●Resolved customer issues quickly and notified supervisor immediately when problems escalated.
●Confirmed relevant guest information and payment methods to prevent fraud.
●Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
●Entered customer data into room system and updated information whenever patrons changed rooms.
●Collected room deposits, fees and payments.
●Carefully transcribed phone messages and relayed to appropriate personnel.
Travel Centers of America - Cashier/ Team Leader
Edinburg, TX
10/2013 - 04/2014
●Follow instructions.
●Do pay-ins & pay-outs.
●Deposit Drops/ Change Order.
●Money bags verify.
●Manage labor hours.
●Be professional cashier.
●Be a day maker.
●Receive packages.
Dairy Queen - Cashier/ Team Leader
Edinburg, TX
09/2011 - 09/2013
●Answer phone calls/ Take orders.
●Responsible deposit drops.
●Bank deposits/ Change Order.
●Train new employees.
●Ordering Merchandise, receive & store Products.
●Open & close the store.
●Be Independent & follow instructions.
●Manage Labor hours.
**************@*****.***
7607 Flamingo Ave, Edinburg, TX 78542
Skills
●Closing tickets
●Prioritizing calls
●Delivery policies
●Updating logs of trucking coming In & out of the facility.
●Positive communication skills
●Attendance documentation
●Schedule Management
●Employee training
●Customer Relations
●Word excel
●Microsoft word
●Famous
●3pl
●Medisoft
●Posting payments
●Medical billing & coding
●ICD-9 & CPT-10
●HIPAA
●Multi-tasking
●Microsoft powerpoint
●Stocking
●Inventory
●Typing
●Phone etiquette
●Bilingual speaker
●Punctual
●Outlook
●Gmail
●10 key calculator
Education
Southern Careers Institute, G. Economedes High School
Pharr, Edinburg, TX
High School Diploma
.
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