Customer Service Representative
Resume:
KATELYN
ANDERSON
*************@*****.**
m
Johnson City, TN 37601
I'm a self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in sales and all around customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Through my experience of working in call centers I have become accustomed to a high paced work setting which I find myself best in. I strive to be the best at what I'm doing and learn as much information to become better at my job. I like a competitive environment to push me to my full potential.
PROFESSIONAL SUMMARY
AT&T - Customer Service Representative
Johnson City, TN • 03/2019 - Current
Advanced Call Center Technologies LLC - Customer
Service Representative
Johnson City, TN • 10/2017 - 03/2019
Convergys, AT&T - Customer Sales Representative
Chattanooga, TN • 01/2017 - 09/2017
WORK HISTORY
Provided primary customer support to internal and
external customers.
•
Assisted customers with paying options and
troubleshooting.
•
Responded to customer requests for products, services and company information.
•
Fielded customer questions regarding available
merchandise, sales, and current prices.
•
Educated customers about billing, payment processing and support policies and procedures.
•
Investigated and resolved customer inquiries on billing and missing payment.
•
Filled fraud claims for charges on large accounts with Bank of America.
•
SKILLS
• Sales minded
• Willing to learn new things
Works great in face paced
environment
•
Thrives in competitive
environment
•
Customer Account
Management
•
Upbeat and Positive
Personality
•
Verbal and Written
Communication
•
Upselling Products and
Services
•
Building Customer Trust and
Loyalty
•
Establishing and
Maintaining Customer
Relationships
•
Team-Oriented and
Cooperative
•
EDUCATION
Greeneville High School
Greeneville, TN • 05/2010
High School Diploma
Holy Taco And Cantina - Food Runner
Johnson City, TN • 12/2015 - 01/2017
CenturyLink - Customer Service Representative
Johnson City, TN • 06/2015 - 03/2016
Advanced Call Center Technologies LLC - Debt Collector Agent
Johnson City, TN • 11/2013 - 06/2015
• Educated customers on promotional options and sales
• Assisted with upgrades and all sales of AT&T products
• Assisted customer with billing questions
• Assisted with team sales management
• Food runner
• Bar back with assisting with drink pours and serving Provided information on promotional sales and upgrades for Verizon.
•
• Sales for Verizon and Direct tv
• Assisting customer with tech issues
Worked in call center environment handling manual and automatically dialed outbound calls.
•
Monitored accounts for compliance with established payment plans and flagged non-compliances.
•
• Achieved performance goals on consistent basis.
• Collected on large accounts for Salley Mae
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