Call center supervisor

JOSEPH SANDOVAL

**** ****** **., ** ****, TX ****5,

915-***-****, ************@*****.***

PROFESSIONAL SUMMARY Listening and following with agents, making sure to provide a better work experience. Take time to make sure everything is completed and finished by end of day. Making sure to be cautious as the job affects others as would affect me. SKILLS

Troubleshooting and diagnosis Decision making

Paperwork management Troubleshooting techniques

Written communication Task prioritization

EXPERIENCE September 2012 – August 2015

3531 Logistics Operator

United States Marine Corps. El Paso, TX, United States Avoided delivery problems by correctly applying knowledge of tariff regulations and company policies.

Met schedule demands by planning efficient transportation routes. Maintained team safety by enforcing roles and regulations. Managed team performance, monitoring field work and correcting issues quickly to maintain service levels.

October 2015 - October 2016

Security guard

US Security El Paso, TX, United States

Handled conflicts by using verbal and physical strategies, restoring order, and preventing escalation.

Secured building against unauthorized access through continuous monitoring and regular patrols.

Documented daily activities and notable incidents with detailed reports.

Responded quickly to medical and building emergencies to assess and control situations.

Identified security concerns by monitoring CCTV feeds of building and grounds .

October 2016 - March 2018

Security Guard

Allied Barton El Paso, TX, United States

• Handled conflicts by using verbal and physical strategies, restoring order, and preventing escalation.

• Secured building against unauthorized access through continuous monitoring and regular patrols.

• Documented daily activities and notable incidents with detailed reports. Responded quickly to medical and building emergencies to assess and control situations.

JS

• Identified security concerns by monitoring CCTV feeds of building and grounds .

March 2018 - July 2019

Customer service agent

GC Services El Paso, TX

Answered calls within established timeline to maintain adherence to quality and service standards.

Verified account information and personal data to maintain security and confidentiality.

Answered general inquiries regarding company pricing and policies. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

July 2019 - November 2022

Tech Support Supervisor

Continuum El Paso, TX

Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.

Supported team computer needs with skilled installation of devices, cables and software.

Trained new team members in Training, Nesting, and ways to exceed performance expectations.

Maintain and upkeep performance during monthly evaluations. December 2022 - Present

Tech Support Supervisor

Spectrum El Paso, TX

Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.

Supported team computer needs with skilled installation of devices, cables and software.

Trained new team members in Training, Nesting, and ways to exceed performance expectations.

Maintain and upkeep performance during monthly evaluations. EDUCATION

June 2012 High

School

Burges High School, El Paso, TX

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