Customer Service Representative
Resume:
Aileen Johnson
Bronx, NY 10473
*.*******@*****.***
OBJECTIVE: to secure a position that will enable me to implement my organizational customer service skills and educational background.
PROFESSIONAL EXPERIENCE:
Sept. 2000 -Jan. 2021 – Montefiore Medical Group. Bronx, NY
Patient Service Representative
Responsible for scheduling appointments for pediatrics and internal medicine
Filing medical records, medical reports, and laboratory reports
Preparation of referrals in Care Link
Answer a heavy volume of telephone calls
Interact with Faculty members
Perform administrative duties, assist in planning meetings for Medical Director, attending’s and staff members.
Patient registration with input of demographic information and insurance verification into the IDX and Citrix program.
Collecting co-payments
Metro card reimbursements
Oct. 1998 – Jul. 2000 HIP, New York Medical Group, Bronx, NY.
Medical Receptionist
Responsible for scheduling appointments
Metrocard reimbursements
Collection of copayments
Scheduled appointments
Telephone Switchboard Operator
Answer extremely high volume incoming calls for 20 attending’s
Customer service information for patients
Scheduling patient appointments
Responsible for incoming, outgoing mail for the Medical Group
Distribution of mail
EDUCATION:
Walton High School Bronx, New York
SKILLS:
Groupwise
Microsoft Office (Word/Excel)
IDX
Care Cast
Care Link
Citrix
EMR
Outlook
US Bank
Excellent Customer Service
Excellent Organizational skills
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