Case Manager Human Services
Resume:
Merinda Daniel
Glenwood, IL 60425
Experience:
SOI Department of Human Services, Blue Island, IL
Case Manager - 01/2021 thru 10/2021 - Retired
Served as working and training supervisor; review and evaluate reports if casework activities. Establishes and maintains effective public relations with employees and community partners in the local area served. Implements and interprets new initiatives related to welfare policy.
SOI Department of Human Services, Blue Island, ILM Case Worker - 06/2012 thru 01/2021 - Promotion
Responsible for interviewing and assisting customers seeking public assistance services. Determining eligibility for supplemental nutrition, medical and/or cash assistance. Also, manages a public assistance caseload ensuring that customers are receiving the assistance and support they need to achieve Welfare-to-Work goals and other Welfare Reform goals.
SOI Department of Children and Family Services, Chicago/Harvey, IL Office Coordinator/Office Associate - 01/2002 thru 06/2012 - Promotion Performs complex, specialized clerical services for a team of supervisors and professional child welfare or child protection staff. Answer phones, greet visitors, maintain files and perform general clerical functions. Prepares and keyboards a variety of highly technical reports, statistical data, department forms and correspondence. Prepares unusual incident reports.
Education:
South Suburban College, Chicago, IL 08-2010 thru 08-2011 Prerequisites, general casework
MCNT - Secretarial Training School, Chicago, IL 01-1989 thru 06-2089 - Certificate received
Northwestern High School, Detroit, MI 08/1977 thru 08/1988 General Education Diploma
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