Customer Service Rep
Resume:
ANGELICA MARIE AVILA
***** * **** ***** ** APT **6
Phoenix Az 85032
Cell 480-***-****)
Secondary Cell 623-***-****)
****************@*****.***
OBJECTIVE
To learn all I can in the workforce, to better myself and to learn the responsibilities of life. I’m a hard worker and willing to learn any aspect of the job, I can get along well with peers and enjoy working with others as a team.
Vanguard Financial Company
14321 N. Northsight Blvd
Scottsdale,AZ 85260
Supervisor-Dawn Jones
03/04/2024-05/13/2024
Inbound customer service rep that worked in the foundational dept and then got moved over to the retirement dept. assisted customers with logging into their accounts by resetting a PW, security questions, etc .. also answered questions that customers may have about accounts moving over to a different company or any changes that vanguard was going to be having and just alerting the clients about it . Also transferred them over to different depts that could better assist with there questions that I wasn’t trained on :
Bank of America
2595 w, Chandler Blvd
Chandler AZ 85224
Supervisor- Michael Carrillo
12/19/-01/25/2024
Inbound customer service rep that works in the Merrill Lynch Department in the 401k and assist customers with questions they have about there 410k, assist with taking out a loan, taking out a withdrawal and even explains their summary plan rules from there employer.
Mr.Cooper
2501 S. price Rd
Chandler AZ, 85286
Supervisor-Alissa Norman
01/24/2022-12/14/2022
Inbound customer service rep that helped answer customers questions that they had in regarding to there mortgage accounts, answered questions about there escrow, and even accepted payments over the phone .
TransPerfect Connect
4809 E Thistle Landing Dr
Phoenix, AZ 85044
Supervisor- Nicholas Thurman
03/23/2021- 06/15/2021
Claims administrator that accepted inbound calls for the settlement of Blue Cross Blue Shield, read FAQ to callers to give the reason to why they receive an email or a postcard in the mail.
McKesson
5601 N. Pima Rd
Scottsdale, AZ 85250
Supervisor-Kirsten Jacobson
8/19/2019 to 02/02/2020
Customer Service Representative that accepts inbound calls from Pharmacies and Doctors regarding a medication for nodular acne and advise that women who are pregnant or plan on getting pregnant cannot take this specific drug.
Adecco
3222 E Elwood ST Suite 100
Phoenix AZ, 85034
Supervisor-Jason Okun
11/21/2018-06/03/2019
Made outbound calls to customers and received inbound calls from customers, while assisting customers with their questions about their auto loans and finances.
Lowe’s Home Improvement
700 S. Watson Rd
Buckeye, AZ 85326
Supervisor-Wynette
05/12/2018-10/23/2019
Perform cashier duties, assist customers with checking them out with their purchases in different areas of the store; such as, garden center and lumber. Greet customers and restock items in the cash registers area for the following day.
JCPenney
13333 W. McDowell Rd
Goodyear, AZ 85395
Supervisor-Melissa
11/23/2017 To 06/04/2018
Greeting customers, assist the guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies.
DQ Grill & Chill Restaurant
13365 W. McDowell Rd
Goodyear, AZ 85395
Supervisor-Ronella
12/28/2016-9/3/2017
Perform a variety of duties, with assisting customers with placing their orders via cash register, re-stocked items such as; napkins, cups and utensils for the following day. Work the drive-thru area, with taking the orders from customers and getting the fountain drinks ready for pick-up, clean the lobby and the drive thru area before leaving for the night.
Whataburger
14251 West Indian School
Goodyear, AZ 85395
Supervisor-Michele
10/11/2016-11/21/2016
Assisted customers with placing their orders via cash register, helped with frying French fries for the orders, stocked the freezer and cleaned the lobby area along with the dispensers.
Buckeye Union High School-Graduated (Diploma)
05/18/2018
Languages
English (fluent)
Computer Skills
Cash Register
Facilitator
Rems 2 and 3
References
Yesenia Celaya-623-***-****
Irma Sapien-602-***-****
Sarah Flores-602-***-****
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