Customer Service Security Guard

CRYSTAL PEART

Brooklyn, New York 929-***-**** *************@*****.***

CAREER OBJECTIVE: Dedicated and experienced professional with a diverse background in customer service and security protocols and procedures. Seeking a position where I can utilize my expertise and skill set to an organization to ensure a positive impact on the growth of the organization by improving customer satisfaction or security emergency response.

PROFESSIONAL EXPERIENCE:

Security Guard Allied Universal Security New York, NY July – Present

Maintain a safe and secure environment by patrolling and monitoring premises.

Conduct security checks of doors, windows, surveillance cameras, and alarm systems, and verify identifications.

Collaborate as a liaison with law enforcement agencies and provide support during investigations.

Conduct incident reports and maintain accurate records of security-related activities.

Provide excellent customer service by addressing inquiries, providing directions, and assisting with any security-related concerns.

Amazon Prime Warehouse Associate Brooklyn, NY December 2021 – June 2022

Conduct and utilize warehouse management systems and technology to track and manage inventory.

Organized outgoing shipments for customers by sorting, packing, and processing accurately in a timely.

Examined and inspected products for defects and damages.

Collaborated with team members and supervisors to adhere to company policies and procedures including those related to safety and security.

ZARA Inc., Stock Associate Brooklyn, NY February 2016 – January 2020

Operated a computerized point-of-sale cash register and inventory management system: including the accurate entering of sales information.

receiving payment for products: processing credit card transactions; making correct changes; processing refunds, exchanges, and voids; and issuing gift certificates and credit slips.

Worked closely with the Commercial Manager to create and implement to drive, maintain, and exceed commercial revenue targets for the Commercial Department.

EDUCATION:

ASA COLLEGE BROOKLYN, NY

Major Criminal Justice expected - May 2024

Relevant Coursework: Intro Psychology, Criminology, Criminal Law, Political Science, Criminal Procedure Law

KHALIL GIBRAN HIGH SCHOOL BROOKLYN, NY G May 2015

OTHER INTEREST & SKILLS:

Software: Proficient in Microsoft Office (Word, Excel & PowerPoint), Adobe Reader, Google Drive, Mac OSX & Windows

(All versions).

Skills: Great interpersonal skills. excellent communication skills, punctuality, data entry, organizational skills, and reliability. Hardworking team player with an outstanding ability to grasp and learn new concepts.

References are available upon request.

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