Customer Care Agent

Deshawn Eason, Jr.

**** ****** *** **, *******, FL 32738

321-***-**** ****************@*****.***

Objective

To gain life and work experience skills for personal and world growth.

Current Status:

In school obtaining massage therapy license.

Experience

Hilton Grand Vacations

[Customer Care Agent]

8/8/2022-3/22/2024

●Make reservations for customers through incoming calls based off their needs

●Made accommodations at their request

●Research hotel availabilities as well as their operating times

●Communicated with other divisions to ensure that payments were processed

●Promoted sales for customers based off company deals

AM Star Cinemas Lake Mary

[Usher] 10/17/2021-6/17/2022

●Open the theatre for the guests, turned on TV’s, checked schedule sheet for the day, ensured android device used to scan tickets were fully charged and disturbed to team members, turned arcade machines on and unlocked the doors so the guests can enter.

●Scanned tickets for guests and directed them proper theatre.

●Directed guests to theatre for movie showing.

●Cleaned theatres after movie to ensure cleanliness and safety for our guests for the next showing.

●Walked through each theatre to make sure everything is working right, and the guest are enjoying the movie.

●Completed routine bathroom checks for cleanliness.

●Closed theatre for the night by retrieving scanning devices from team to charge, collecting all the tickets to give to the managers for nightly count, handing in the bathroom checks and theatre inspection sheet, and checked theatres to make sure not guest is left behind.

●Responded to customer inquires from manager via two-way radio.

AMC Dine-in Disney Springs 24, Lake Buena Vista, FL

[Crew Member]

7/4/2021-10/10/2021

●Clean theaters when the movies are over, which include taking out trash, sweeping, spraying, wiping down chairs, tables, and seats.

●Operate hot food area, popcorn machine, hot dogs, pretzels, and pizzas.

●Operated cash register and collected money and credit card transactions.

●Provided customer service by serving food and drinks, assist customer on ordering, packaging food and condiments.

●Collect tickets and directed customers to the theatre.

●Worked ticket sales by greeting customers face to face and always ensuring great service.

Skills & Abilities

●Acting, Singing, Dancing, Writing, Fast learner, Hard worker, Flexible, Good Memory.

●Computer literate and can type at least 35 wpm

●Proficient in Microsoft Office Suites (Excel, Word, PowerPoint, TEAMS)

Honors and Awards

●Inducted into the International Thespian Society

●Two Tech Theatre Stagecraft Awards

●Stage Managers Choice Award

Communication

●Worked with a department of directors, actors, singers, dancers, writers, and tech crew to create and perform numerous plays and events.

Extracurricular & Work Experience

Thespian For Theatre Departmnt 2888 ACTING, SINGING, DANCING, SET building

●Cast as Jopek in Charlie and the Chocolate Factory the Play

●Worked as a scarier two years in a row for Watson realty’s Haunted House.

●Worked in a Car Wash event for the department.

●Wrote, Acted, and Performed a play at a 12-hour Festival Event.

●Parade involving the Department.

●Cast in the Ensemble for Hairspray the Musical

●Performed a duet Scene at the Night of Scenes event for the department.

●Performed a monologue at the Night of Scenes event for the department.

●Cast as Schroeder for Charlie Brown Christmas in a Christmas event

●Did voice-acting for Middle School Bullying Awareness

Education

●Standard Diploma March 8, 2021 Sheeler High School

●Attended Lake Brantley High School 2017-2020

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